Forum Discussion

Nee400's avatar
Nee400
Reel Rookie
2 years ago

The New Software Update Broke My Onn Tv

The new software update on my Roku TV has broke my tv for the 3rd time it always happens when the automatic software update time come around this has cost me soo much money out of pocket Roku has been doing this for years why not fix the problem your software updates are damaging customers TV's.

2 Replies

  • RokuJanadeeK's avatar
    RokuJanadeeK
    Retired Moderator
    2 years ago

    Hi Nee400,

    Thank you for bringing this to our attention.

    We would like to look into this concern further. Would you mind providing us with more details?

    1. Roku device or TV model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About).
    2. Are there any error messages seen on the screen?
    3. A photo or video clip of the said issue.
    4. Troubleshooting steps you have tried.

    We'll be anticipating your response.

    All the best,
    Janadee

    • BrittM's avatar
      BrittM
      Newbie
      2 years ago

      This did NOT work! I did a factory resets on my tv and the internet FINALLY started working until I was forced to do the update again, and now the internet does not work