the green light wot stop flashing
My Roku randomly froze so I shut the tv off and back on at that point the remote stopped working so I tried putting new batteries in the remote but the green light won’t stop flashing and now the rem...
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Thanks for the information.
Please send me a PM with your Roku account email address, and include the serial number/device ID on the Roku device along with a summary of the issue you are experiencing. I'll be able to assist you further from there.
Thanks,
Danny
Danny, how do I send you a PM? Thanks, Tami
Thanks for the inquiry.
For more information about how to send a PM, visit our Community post here: Welcome to the Community
Thanks,
DannyI have a new device that has been sitting in the box because I couldn't get the remote to pair with the stick. It is new and never used. My bedroom roku just stopped working with the one I had in there. I switched it out to try it on my TV. Still not working. I tried all the reset options several times. Does not work. I have tried 2 different remotes and they aren't working with this stick. Now, I have 2 devices that don't work and one never worked. I'm extremely frustrated.
Hey TammyM
We're sorry to hear about the issue you're running into.
When using a Roku Streaming Stick that can be connected directly to an HDMI port on your TV, wireless interference from the HDMI connector may impact the performance of your remote. We would recommend moving it away from the HDMI connector on your TV by installing a free extension cable.
When inputting the serial number on the form, make sure to put zeros instead of the letter O. Please note as well that serial numbers usually start with the letter 'Y'. You can check your device serial number from our website under 'My linked devices'.
Let us know if this works for you!
All the best,
Kariza
