Forum Discussion

Jessica_xo's avatar
Jessica_xo
Newbie
6 years ago

the green light wot stop flashing

My Roku randomly froze so I shut the tv off and back on at that point the remote stopped working so I tried putting new batteries in the remote but the green light won’t stop flashing and now the rem...
remotes
thhammersley's avatar
thhammersley
Reel Rookie
6 years ago

I am having the same issue. Two of our remotes just stopped working and won’t re-pair. As soon as we place the batteries back in, the green light keeps flashing and it won’t connect - for two of our TVs. We have tried all troubleshooting on website. 

RokuDanny-R's avatar
RokuDanny-R
Retired Moderator
6 years ago

thhammersley 

Thanks for the information.

Please send me a PM with your Roku account email address, and include the serial number/device ID on the Roku device along with a summary of the issue you are experiencing. I'll be able to assist you further from there.

 

Thanks,
Danny

  • thhammersley's avatar
    thhammersley
    Reel Rookie
    6 years ago

    Danny, how do I send you a PM? Thanks, Tami

      • TammyM's avatar
        TammyM
        Newbie
        5 years ago

        I have a new device that has been sitting in the box because I couldn't get the remote to pair with the stick. It is new and never used. My bedroom roku just stopped working with the one I had in there. I switched it out to try it on my TV. Still not working. I tried all the reset options several times. Does not work. I have tried 2 different remotes and they aren't working with this stick. Now, I have 2 devices that don't work and one never worked. I'm extremely frustrated.