Forum Discussion

Jessica_xo's avatar
Jessica_xo
Newbie
6 years ago

the green light wot stop flashing

My Roku randomly froze so I shut the tv off and back on at that point the remote stopped working so I tried putting new batteries in the remote but the green light won’t stop flashing and now the rem...
remotes
SteveF1's avatar
SteveF1
Reel Rookie
6 years ago

Hi there

i have a ROKU streaming stick Model 3810x, serial number C1381A774401, the batteries required changing as there were indicating low on the screen.  I can no longer pair the remote, as soon as I put the new batteries in the green pairing light continually flashes but does not pair.  I have gone through all of the recommended troubleshooting options with no success.  What do I do next as we cannot watch our usual TV channels without the ROKU remote working.

regards

Steve

RokuDanny-R's avatar
RokuDanny-R
Retired Moderator
6 years ago

SteveF1 

Thanks for the post.

We would recommend taking a look at the troubleshooting steps offered on our Support page here:
How do I set up my Roku® enhanced "point-anywhere" remote?
How do I resolve problems with my Roku® enhanced "point-anywhere" remote?

If you are still unable to resolve the issue after following the troubleshooting steps provided, please send me a PM with your Roku account email address, and include the serial number/device ID on the Roku device along with a summary of the issue you are experiencing. I'll be able to assist you further from there.

 

Thanks,
Danny