Forum Discussion

cbuhl's avatar
cbuhl
Reel Rookie
3 years ago
Solved

The digital optical output from our new Roku 43R4A5R TV does not work.

Hello all. We are setting up our new Roku 43R4A5R TV to work with our existing speaker system via the optical ouput. We have switched the TV's audio settings to use the optical output and we have ver...
  • cbuhl's avatar
    cbuhl
    3 years ago

    The TV indeed ended up being faulty. We exchanged it for a new one at our local BestBuy and the digital output on the replacement TV works as expected. The response from the Roku CSR representative was dissapointing ... and incorrect. The digital output from the Roku TV should allow any external speaker, receiver, etc. with a optical input to work. Take care, Christian.

renojim's avatar
renojim
Community Streaming Expert
3 years ago

Are you trying to say that every optical output on new Roku TVs doesn't work?  I sincerely doubt that.  If I bought a TV and something wasn't working properly I'd take it back.  Before you do, make sure you're inserting the optical cable all the way.  They can be remarkably hard to insert fully.

cbuhl's avatar
cbuhl
Reel Rookie
3 years ago

renojim, I know exactly what you are speaking about. Optical cables need to be gently pressed in until they click secure. We have tested the TV against another external soundbar using the optical signal, swapping ends on the cable, etc. Both the soundbar and speaker work using a different optical output source. This TV indeed does not output a digital signal through the optical output. The TV is only a few weeks old, so we should have no issue swapping it for another unit that has a functioning optical output. Thank you for the additional perspective.