Forum Discussion

bmidge's avatar
bmidge
Newbie
7 months ago

The device has no sound and cannot be turned off with the remote after the OS update

Same exact problem here. I have two that are not working. Our third tv is working fine. WIFI/internet on our other devices is working great.  So annoying. After working over an hour on both tvs last night, I finally gave up. Just left blank tv on. A while later Roku suddenly came on but with no sound.  My husband let it stay on while he was on his iPad. Suddenly the blank screen appeared again. Would not turn of by remote. Left it on all night. This morning Roku is on again with no sound. I can change channels and go to other apps but no sound. Will not turn off with remote.  Unplugged tv and Roku!  

  • RokuJechealR's avatar
    RokuJechealR
    Retired Moderator
    7 months ago

    Welcome to the Roku Community, bmidge!

    We understand you are having trouble with your Roku device, which is not working, and we apologize for any inconvenience this issue has caused. We want to take action on this, but we need more details.

    For us to help you better, we will ask a set of questions to isolate the issue:

    • What Roku device are you using right now? (e.g., Roku Express, Roku Streambar, Roku TV—specify TV)
    • What is your Roku device's OS version?
    • Are you encountering any error codes or messages?
    • Does the issue only occur on a specific channel or on all the channels installed on your Roku device?
    • Have you tried repairing your Roku remote to the device?
    • What troubleshooting steps have you taken so far to resolve the issue?

    With more detailed information, we'll be able to assist you further.

    All the best,
    Chel