Forum Discussion

bloversimon's avatar
bloversimon
Reel Rookie
2 years ago

The automatic update of TCL 65R625 failed and error 004 was reported.

The automatic update of TCL 65R625 failed and error 004 was reported. The original system was 12.0.0, so I restored the factory settings. When activating the TV, it will automatically update the la...
RokuERey's avatar
RokuERey
Retired Moderator
2 years ago

Hi bloversimon,

Welcome to the Roku Community!

Thanks for reaching ou about this. Have it a try connecting to an alternative network like mobile hotspot and then try again to see if you're able to pass through the update.

Let us know how things turn out.

Regards,
Rey

  • bloversimon's avatar
    bloversimon
    Reel Rookie
    2 years ago

    First of all, thank you very much. I still can't update the system using the hotspot. I remember that before 65R625, I could enter the engineering mode of the TV through the remote control. Do you know how to enter it?