Hi JimL,
Thanks for keeping us posted here in the Roku Community!
We understand you are experiencing changes with Roku's features. It's possible that this has been updated due to the latest version that is now on rollout. Please check out this support article here on how you can access recent and favorite channels on your live TV channel guide.
We hope this helps.
Kind regards,
Eunice
The ability to default to Favorites is still broken. The instructions to make this work in the link you provided does not work either. Using the asterisk (*) key as directed does nothing. I'm guessing that the feature in the link you provided was removed during one of the numerous Roku updates. Admittedly, I personally see no enhancements with any of the Roku updates. If they are documented, I do not no where to look to review them.
It would be nice if support would just roll back the recent update that broke this so we can go back to our Favorites by default. It's quite annoying to go through so many steps to get to another channel in our Favorites list.
I can't help but wonder if those involved in making software changes even use a Roku. Certainly they would have recognized this flaw in the latest update by now.
Dear Roku:
PAY ATTENTION TO WHAT JimL JUST SAID ABOVE.
I was going to add something similar, but he just covered a lot of it.
I will add (for free) that ANY channel that supports Favorites SHOULD AUTOMATICALLY DEFAULT TO IT! The channel shouldn't pass certification if it doesn't do this. We use Favorites for a reason, not as an afterthought.
This would seem like common sense.
Here's another tidbit for FREE: When your users are complaining about simple and basic navigation features, they are having a NEGATIVE EXPERIENCE with the product. This is very undesirable from a corporate perspective. They might get fed up and go to your competition. This is very undesirable from a corporate perspective. Your competitors will welcome them and take away your market share. This is very undesirable from a corporate perspective. In the early days of streaming, Roku did this to others, and they found this very undesirable from their corporate perspective and corrected the situation.
Am I getting the idea across??? I somewhat like Roku, but there are some really OBVIOUS AND AMATEUR mistakes being made here. And I agree with what someone else said: Does Roku even use their own product??? This should have been caught and fixed in an internal pre-release before the public even saw it.
Is there any remote chance that someone at Roku will finally address this? Does Roku have anyone in management that understands software and has sense enough to have a rollback plan when it update causes breakage? It's ludicrous that Roku offers the ability to have selected channels as favorites and then makes us go through hoops to use them.
More and more it seems like no one at Roku is even using a Roku. For example, in addition to breaking 'Favorites' and not even noticing, the channel guide for "Universal Monsters" is listing episodes of "Keeping up with the Kardashians". I've never seen that show, but believe I can correctly assume that it was never filmed in black and white nor had Frankenstein's monster in it.
It's been over two weeks. Have the supposed updates that broke Favorites fixed anything at all? Can we finally get this fixed?
Thanks for keeping us posted, JimL
We appreciate you for raising this with us. We want to make sure that we provide a better streaming experience on the Roku platform, and we'll forward this information to the team for review.
Once again, your input is much appreciated and valuable to us.
All the best,
Kash
We appreciate you posting here in the Roku Community!
We always aim to provide our customers with the best streaming experience and convenience when using our services. Please be advised that this has already been noted, and we have passed it along to the appropriate Roku team for review.
Once again, thank you so much for your feedback, and we value your input. If you need anything else, please let us know.
All the best,
Eunice
could not agree more
