Forum Discussion

ChrisJ5's avatar
ChrisJ5
Newbie
11 months ago
Solved

temperature check keeps coming up after an hour of streaming

Never had an issue until recently. If I watch the tv thru Roku for an hour it comes up with temperature check

  • RokuJanadeeK's avatar
    RokuJanadeeK
    11 months ago

    Hi ChrisJ5,

    Thank you for bringing this to our attention.

    We're happy to look into this and investigate. To do so, kindly provide us with the following details:

    1. When did you start having this issue?
    2. What troubleshooting steps have you taken so far?
    3. Could you send us a photo of the error message?

    In the meantime, we would suggest trying the steps below:

    1. Press Home on your Roku remote.
    2. Scroll and select Settings.
    3. Select System.
    4. Select Power. If you do not see a Power submenu, skip to the next step.
    5. Select System Restart.

    With more details, we'll be able to provide you with an accurate resolution. Please, keep us posted.

    Regards,
    Janadee

  • RokuJanadeeK's avatar
    RokuJanadeeK
    Retired Moderator
    11 months ago

    Hi ChrisJ5,

    Thank you for bringing this to our attention.

    We're happy to look into this and investigate. To do so, kindly provide us with the following details:

    1. When did you start having this issue?
    2. What troubleshooting steps have you taken so far?
    3. Could you send us a photo of the error message?

    In the meantime, we would suggest trying the steps below:

    1. Press Home on your Roku remote.
    2. Scroll and select Settings.
    3. Select System.
    4. Select Power. If you do not see a Power submenu, skip to the next step.
    5. Select System Restart.

    With more details, we'll be able to provide you with an accurate resolution. Please, keep us posted.

    Regards,
    Janadee

    • Stephen2Eck's avatar
      Stephen2Eck
      Newbie
      2 months ago

      I would like to know why any company would place electronics in a closed non ventilated housing. I took my units apart and place ventilation slots in the housing. I sure helps to prevent overheating. 
      Stephen Eck

      • RokuTakashi's avatar
        RokuTakashi
        Community Moderator
        2 months ago

        Hi, Stephen2Eck 

        Welcome!

        Thanks for your insights. We appreciate your feedback. We have taken note of this and forwarded it to our team for review.

        While Roku devices are enclosed electronics, they can overheat, particularly when placed in cramped spaces or near heat sources, such as TVs and other devices.

        It is recommended that Roku devices, like other electronics, be placed in a well-ventilated space for better airflow and cooling.

        Hope this helps, and let us know if you have further concerns or questions.

        Thanks,
        Roku Community Team.