Forum Discussion
Hi DonDon
Thanks for the post.
If you are having an issue with your Roku TV screen going black but can still hear the audio, customers have reported that unplugging your device for 5-10 minutes and then plugging the Roku TV back in resolves the issue.
We would recommend trying to see if that resolves your issue. Please keep us posted.
Warm regards,
Lianna
- DonDon3 years agoReel Rookie
Thanks for the reply, Lianna. The screen doesn't go black. Whatever image is being cast to that screen freezes and becomes unresponsive. When I plug a Roku stick into the TV HDMI and cast to that secondary Roku, it works perfectly. The problem appears to be with the TVs built-in Roku.
- DonDon3 years agoReel Rookie
I did unplug for several minutes. It seems to have helped. However, the TV now reboots and disconnects from the screencast at seemingly random intervals. (Previously it would simply freeze, now it reboots, though less frequently.)