Forum Discussion

cinefan's avatar
cinefan
Channel Surfer
5 years ago

TCL TV - Did we lose the ability to remove on screen volume display with latest update?

My TV got version 10 of the software pushed to it yesterday.  I'd love someone to tell me that I'm just missing it, but I see nothing that addresses this problem.  What I'd been reading online made 1...
RokuDanny-R's avatar
RokuDanny-R
Retired Moderator
5 years ago

Hi everyone,

Thanks for the posts.

Can you please provide us the following information:
-Roku TV brand and model
-serial number
-device ID
-software OS/version
(these can all be found in Settings > System > About)
Once we have this information we will be able to pass it along to the appropriate Roku team to investigate further.


Thanks,
Danny

SpookyMan's avatar
SpookyMan
Reel Rookie
5 years ago

I agree with the previous comment, it's been explained in detail many times. Anyone with a working TCL that uses ARC can replicate it. 

I opened a support case and referenced this thread and was told to reset the TV as if it was unexpected behavior and eventually gave up. 

TCL Case # US05202114344: Unable to disable onscreen Volume

Please help we rooting for you. Little things like this issue can kill brand loyalty for literally thousands of people over a very quick fix.