Bummer just bought the TV today. 99% perfect, , was hoping this wasn't just me not finding the setting. Back to the store it goes!
I got an email today saying they believe this issue is fixed in the new v10.0 software revision. Unfortunately, I went into the settings and can't find anywhere that it's been addressed. Have others seen a change?
If this is still not fixed, then shame on them, both for not addressing it, but also because it means their customer support response was totally BS (like they were just spamming every open issue with the same template, regardless of whether it was really addressed, ugh that'd be seriously poor support behavior if true).
Specifically they said:
We have included many updates and fixes in our latest 10.0 software release that we believe should resolved this issue.
I've asked them to clarify with instructions on how to turn off the volume UI.
I received the same form email. Like you, I double checked all possible options and found nothing has changed since they rolled out 10.0
I responded that we are aware that 10. Pushed through but nobody is seeing any functionality to get rid of the on screen volume.
They either do not fundamentally understand our complaint or some software engineer fed a line of **bleep** to customer support.
It is what it is for me at this point. I’ll never buy a Roku TV again but I’m currently stuck with what I’ve got.
Definitely not the only one annoyed by it.
Let's keep up the good fight.
I did figure out a work around. Have to turn cec off and tv speakers off. I no longer see OSD of volume display. It may not be for everyone though.
That’s a workaround if you only use audio sources outside of the Roku infrastructure (set top box, Xbox, Blu-ray player, etc) but if you want to use an app through Roku to stream, you’ll need Arc turned on for sound and then the volume display returns.
I’ve thought about buying an external Roku device and plugging that into my receiver and turning off Arc but the idea of giving Roku more money to fix a problem that has now been broke for years will never sit right with me so I wait for a fix.
I think we’ll get the next Game of Thrones book first at this point and that thing is never coming either.
