Forum Discussion

Kristent's avatar
Kristent
Reel Rookie
2 years ago

TCL Roku vibrating picture

It would help if I could attach a video but I just bought a used 55" Roku TV and the previous owner said she never had an issue. I'm having some electrical problems in my house so I'm hoping it's just that..

The picture will play but there is a visual humming in the background and the color is off. 

I've done the following troubleshooting:

1. Power cycles multiple times including manually powering off holding down power button for 15 sec and unplugging for 30

2. 2 factory resets

3. Changing picture settings 

4. Trying different outlets...

No change. Please help!!

 

 

7 Replies

  • RokuCarly's avatar
    RokuCarly
    Community Moderator
    2 years ago

    A warm welcome here in the Roku Community, @Kristent!

    Thanks for reaching out. We'd be happy to help you determine the cause of this and find you the best resolution possible. 

    Kindly provide us with additional information such as follows:

    • When did this first start happening?
    • Did your TCL Roku TV recently receive any software updates?
    • If you can provide us with a photo of it, that would be great.

    In the meantime, we highly suggest plugging your TV directly into a power source. 

    We'll be looking forward to your update!

    Best regards,
    Carly

    • Kristent's avatar
      Kristent
      Reel Rookie
      2 years ago

      It's hard to capture in a still shot but if I can send a video that would help. Also, I am trying to attach photos here and I am unable. Is there a way to send them via email?

      1. The problems started the moment I turned it on after buying it used. The previous owner said she never had any problems. On top of the visual vibrating/humming in the background, the picture is just not clear and the coloration is off no matter how I change the picture settings.

      2. The software is up to date.

      Thank you!