Forum Discussion

JBurt1's avatar
JBurt1
Reel Rookie
6 months ago
Solved

TCL Roku TVs not connected to wifi

I have two TCL Roku TVs with the same problem. Suddenly, they won't stay connected to my wifi network. All other devices on the network are fine.  I have done the following troubleshooting steps:

  1. unplugged and restarted modem and both tvs
  2. Did system restart on both tvs
  3. reset network connection
  4. On one of the tvs, I even did the factory reset

I have been able to reconnect, but only temporarily. The fact that it happening on two different TCL Roku tvs is puzzling to me. All other devices are working fine with wifi.

Any suggestions are much appreciated.

tv & player wifi
  • RokuJohnB's avatar
    RokuJohnB
    6 months ago

    Thanks for keeping us posted, Corman​!

    We appreciate the troubleshooting you've done. Try connecting your Roku TV to a hotspot.

    Please let us know how it goes. We're happy to help.

    Roku Community Team

8 Replies

    • RokuTakashi's avatar
      RokuTakashi
      Community Moderator
      6 months ago

      Hi, ca--18887682608​ 

      Welcome!

      Thanks for reaching out. Can you please share with us more about your concern? Are you having the same issue as posted by the OP in this thread?

      Keep us posted!

      Thanks,

      Roku Community Team

  • RokuEmmanuel-D's avatar
    RokuEmmanuel-D
    Community Moderator
    6 months ago

    Hey, JBurt1​.

    Thanks for reaching out here!

    We see that you're unable to connect to the Wi-fi network, and we're here to investigate.

    Can you pass along these details so we can get this reviewed by the right team?

    • Roku device model, Device ID, Serial Number, and Software version (It can be found in Settings > System > About)
    • Tracker ID (Press Home five times, then press Back button five times)

    We'll anticipate your reply!

    Roku Community Team

    • Corman's avatar
      Corman
      Reel Rookie
      6 months ago

      I'm having the same problem with a TCL Roku 43" TV

      It will not register any wifi signals. I click scan again, it blips and sits at the same screen. Keep selecting scan and nothing

      • RokuElizer-A's avatar
        RokuElizer-A
        Community Moderator
        6 months ago

        Thanks for reaching out Corman​

        We understand that your Roku TV won't detect any network, and we're here to help. 

        Please give these steps a try.

        1. Restart your Roku TV. (By going to Settings > System > Power > System Restart)
        2. Restart your router and modem. (Unplug and replug after 10 seconds and wait for them to restart)
        3. Reset your Network Connection (navigate to Settings > System > Advanced System Settings > Network Connection Reset > Reset Connection)

        For more info, please visit this link.

        Hope this helps,
        Roku Community Team