Forum Discussion

mikedrys's avatar
mikedrys
Reel Rookie
4 months ago
Solved

TCL Roku tv won’t send me an email to connect my account

I’m stuck in the “Activate your tv” menu. Entering my email address (I’ve tried three different email addresses; they all end up the same) leaves me with “it seems we are unable to contact you.” I ch...
  • RokuTakashi's avatar
    RokuTakashi
    4 months ago

    Hi, mikedrys 

    Welcome!

    I understand that you are having issues with activating your Roku TV, and I'm here to help.

    If you're having trouble receiving the Roku activation email, double-check your email address, check your spam folder, and consider using a different browser or device to access the activation link.

    Additionally, you can perform a power cycle before starting the activation process again.

    For more information, refer to How to activate or link your Roku streaming device

    Give this a try and keep us posted on what you find out.

    Thanks,
    Roku Community Team.

RokuTakashi's avatar
RokuTakashi
Community Moderator
4 months ago

Hi, mikedrys 

Welcome!

I understand that you are having issues with activating your Roku TV, and I'm here to help.

If you're having trouble receiving the Roku activation email, double-check your email address, check your spam folder, and consider using a different browser or device to access the activation link.

Additionally, you can perform a power cycle before starting the activation process again.

For more information, refer to How to activate or link your Roku streaming device

Give this a try and keep us posted on what you find out.

Thanks,
Roku Community Team.

RokuTakashi's avatar
RokuTakashi
Community Moderator
4 months ago

Thanks for keeping us posted, mikedrys 

To proceed with activating your Roku TV, start the whole activation process again.

Perform a full reset on your Roku TV. For more guides and instructions on this, refer to How to factory reset your Roku streaming device or TV

Once a reset has been completed, you can start the activation process again and enter your email address.

Let me know how it goes.

Thanks,
Roku Community Team.