Forum Discussion

mikedrys's avatar
mikedrys
Reel Rookie
3 months ago
Solved

TCL Roku tv won’t send me an email to connect my account

I’m stuck in the “Activate your tv” menu. Entering my email address (I’ve tried three different email addresses; they all end up the same) leaves me with “it seems we are unable to contact you.” I choose the “activate with QR code,” it starts like it going to do something, and then the menu just refreshes.

i just found the issue report tracker (home 5 times, then back 5 times) and it gives me:

Model: C158X-Roku TV

Serial number: X00000RN8TEA

Software version: 14.1.4 - build 7709-93

GC Version: 13.6.13

Timestamp: 2024-12-10T22:32:07Z

What do I do to get this back up and running?

thanks

  • RokuTakashi's avatar
    RokuTakashi
    3 months ago

    Hi, mikedrys 

    Welcome!

    I understand that you are having issues with activating your Roku TV, and I'm here to help.

    If you're having trouble receiving the Roku activation email, double-check your email address, check your spam folder, and consider using a different browser or device to access the activation link.

    Additionally, you can perform a power cycle before starting the activation process again.

    For more information, refer to How to activate or link your Roku streaming device

    Give this a try and keep us posted on what you find out.

    Thanks,
    Roku Community Team.

3 Replies

  • RokuTakashi's avatar
    RokuTakashi
    Community Moderator
    3 months ago

    Hi, mikedrys 

    Welcome!

    I understand that you are having issues with activating your Roku TV, and I'm here to help.

    If you're having trouble receiving the Roku activation email, double-check your email address, check your spam folder, and consider using a different browser or device to access the activation link.

    Additionally, you can perform a power cycle before starting the activation process again.

    For more information, refer to How to activate or link your Roku streaming device

    Give this a try and keep us posted on what you find out.

    Thanks,
    Roku Community Team.

    • mikedrys's avatar
      mikedrys
      Reel Rookie
      3 months ago

      Hi, thanks for the response. This doesn’t work. Like I said, it keeps telling me, when I try to activate via email, that they can’t reach me via email. I’ve tried it with three different email addresses and the same thing continues to happen, “we can’t seem to reach you” (or something like that.

    • RokuTakashi's avatar
      RokuTakashi
      Community Moderator
      3 months ago

      Thanks for keeping us posted, mikedrys 

      To proceed with activating your Roku TV, start the whole activation process again.

      Perform a full reset on your Roku TV. For more guides and instructions on this, refer to How to factory reset your Roku streaming device or TV

      Once a reset has been completed, you can start the activation process again and enter your email address.

      Let me know how it goes.

      Thanks,
      Roku Community Team.