Help please. I bought a 50 inch TCL Roku tv and it won’t connect to the internet. I’ve done all the disconnections and restarts recommended, I’ve got an excellent connection. I’m using the correct case on password. I’ve loaded updates through usb. I’ve double-checked the time zone. I’ve changed the ping thing.
im stumped. Any ideas?
Ditto, I've done everything you've done as well. I'm not even receiving an error code. What the heck happened to our tvs?!
Hi Mcat29
Welcome to the Roku Community!
Could you tell us more about the issue you have about the concern you're running into? We'd like to know more about how we can help! How long has the issue existed? In addition, can you please specify the exact steps you are taking to reproduce this issue so we can assist you further?
With detailed information, we will be better able to assist you.
Warm Regards,
Lianna
Disconnected the tv, modem,router
reconnected eveything
double checked password
strong signal
still get error 14 failure to connect to the internet
also usb loaded tv updates
also reset the ping button
of note, connected a fire stick with no problem to this tv with no connection difficulties.
Hi JP56
Thanks for reaching out here in the Community.
If you are getting an error code or message, refer to this link for common Roku error codes and their recommended actions: How to connect your Roku device to the internet using Wi-Fi or Ethernet
You can also try configuring your router and use wireless channels 1, 6, or 11 which are the preferred channels in North America. Each time you change the wireless channel, you will likely need to apply/save changes before you are prompted to restart the router.
Let us know if there's any difference after.
All the best,
Kariza
Same issue. Tv says connected with excellent strength and then will not open any apps. I can connect with my phones hotspot and it works
43" TCL Roku TV
Serial number: 2N006U045117
When I attempt to watch Netflix error code is nw-4-8
Going on three weeks with this issue I have reset everything and unplugged tv and modem All other devices work just not this one
Hi Drock1
Welcome to the Roku Community!
If your TCL Roku TV is not connecting to the internet, there are several steps you can take to troubleshoot the issue:
We hope it helps!
Warm regards,
Lianna
So I did all of those things by connecting to my phones hot spot. TV says connected with excellent strength but then won’t open any apps and says it is not connected to a network. But it will work with my phones connection. No problems with the wifi on any other devices. Anything else I can do?
