Forum Discussion

Tinawaco's avatar
Tinawaco
Newbie
2 months ago

TCL Roku TV volume is muted

Have a 65” tcl roku tv that I just purchased maybe 7 months ago. I can be watching a show (Netflix, antenna, live tv) and then the volume will just go off, like I have put it on mute, when I have not. Controls on remote will not affect the volume. Only way I can get the sound back is to go into settings and force power reset. Picture is fine, everything else is fine, just will randomly loose sound. What is causing this, how to fix this? 
- My mother talked me into an TCL tv and this is not a good start for y'all. 

Roku TV
tv & player support

1 Reply

  • JWS9518's avatar
    JWS9518
    Roku Guru
    2 months ago

    Roku does not own TCL.  That is a third party manufacturer where TCL pays Roku a licensing fee to use their operating system on their TV's. TCL's and other budget brands are known for their issues.  I would suggest contact TCL support directly for technical/warranty support, especially if you have had the TV for less than a year as it would be possible to get warranty support/replacement if they can't help you fix the issue.