Forum Discussion

VieJo7's avatar
VieJo7
Newbie
7 months ago

TCL Roku TV Not Working With Network or Apps (already did a factory reset)

We have a TCL model 43S435 and the apps started to not work after the power was unplugged. It was connected to the wifi but it didn't load any apps, we did a system restart with the remote, and also...
lross's avatar
lross
Newbie
7 months ago

having the same problem with a TCL Roku TV. rebooted and everything but it's still not working

 

RokuTakashi's avatar
RokuTakashi
Community Moderator
7 months ago

Hi, lross VieJo7 mshakoor51 geral2025 

Thanks for reaching out!

I understand that you are having issues with Roku TVs, and our team would like to gather additional details so we can review and investigate. 

Share the details below...

  • Roku device model, serial number, device ID, and OS version. (this can all be found in Settings > System > About)
  • Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
  • Specific behavior of the issue.

Keep us posted.

Thanks,
Roku Community Team