Forum Discussion

Kuro1337's avatar
Kuro1337
Reel Rookie
2 years ago

TCL Roku TV missing Caption Styles

I recently bought a TCL 55RC630K Roku TV 55" and I'm trying to change the horrible default closed caption / subtitle style, which is a tiny dark gray box with gray text in it, to something actually u...
RokuERey's avatar
RokuERey
Retired Moderator
2 years ago

Hi Kuro1337,

Thanks for joining us here in the Roku Community!

We understand, and we appreciate you for letting us know about this. We'd like to take a closer look into it.

When you say "don't exist" do you this feature but no further inputs to make changes? Or no option for Caption style on the Accessibility board.

You can also share a picture on the option you're seeing.

Please keep us posted.

Thanks,

Rey

Kuro1337's avatar
Kuro1337
Reel Rookie
2 years ago

Hi, thanks for the quick response! When I say this option doesn't exist, there is no such menu point under the accessibility heading of the settings menu. I have attached pictures of the complete accessibility menu. If I press the * button while watching content, effectively the same list is brought up! Which still does not contain a Styles option.

 

  • RokuERey's avatar
    RokuERey
    Retired Moderator
    2 years ago

    Kuro1337,

    Thanks for the update and for sharing this information.

    Could you share with us the current build version of this by navigating to Settings>>System>>About?

    Keep us posted.

    Thanks,

    Rey

    • Kuro1337's avatar
      Kuro1337
      Reel Rookie
      2 years ago

      Sure,

      Software Version : 12.5.0 - build 4176-DG

      • RokuERey's avatar
        RokuERey
        Retired Moderator
        2 years ago

        Kuro1337,

        Thanks for the update, and we'll take it from here.

        Our team will further look into this and we'll make sure to provide any update here once we have it available about this investigation.

        In the meantime, we'll need your patience and understanding.

        Thanks,

        Rey