Hello everyone,,The happens at least once a day (or more). Watching Netflix (and other channels), then get a network connection error and prompts me to set up new connection. I go to the network setup and scan for wifi networks and none can be found. My laptop in the same room is connected to same wifi with no issues.I have then go to Settings -> System -> Advanced system settings -> Network connection reset -> Reset Connection.This will reboot the roku TV and once it comes back up I am able to setup the wifi connection like normal and everything works until this same cycle happens after a few hours of using it.My roku is updated to the latest software.

Sorry to hear about the issue you're experiencing. You can take a look here to see some tips for improving the wireless connection to a Roku device: https://support.roku.com/article/213122277-tips-for-improving-the-wireless-connection-to-your-roku-streaming-deviceIn general, you'll want to start by contacting your TV's manufacturer directly to report the issue you're running into and request help. Each Roku TV manufacturer provides primary support for their devices, and can best assist with additional troubleshooting and any other warranty related options. Thanks,Tanner

TCL Roku TV loses wifi connection and then can't find any wifi networks

Googlieeyes
Visitor
7 years ago
My ROKU TV has been working fine for a little over a month and today it's gone crazy. It refuses to log in to the one network that it's been logged into but I can get it to log into another one, albeit poorly. It's literally sitting beside the router, but it keeps saying the internet connection is bad so I can barely stream. I tested my speed and it's beautiful, all other devices are connecting and running with ease. I see this is a known issue, but that doesn't much help me out now. What are my options for fixing this or an I best to just return it at this point? I've noticed this has been an issue on the boards from years past as well which doesn't make me feel very positive.
FMcDR
Binge Watcher
5 years ago
RokuDanny-R Danny (since you seem to be the only Roku employee that is paying any slight attention):

You gave this reply on 07-20-2020. It's now 01-13-2021. I've been all through this thread and others concerning the same problem and you're still giving this same cut and paste answer. Why? Why is Roku basically ignoring hundreds of people who have posted on here with this same problem?

I've had a RCA Roku tv since 2019. It's worked fine until this past Saturday. I was watching it Friday night and then Saturday morning it all of a sudden could not find ANY of the 15+ wireless networks within reach I have 1 the rest are neighbours). I've tried everything suggested by your cookie cutter answer. I've tried everything I could find on this site and from other sites online. Nothing... my MAC address is still all 0's and it still won't find any networks. At one point it found the networks but lasted all of 30 seconds.

So my main question is what did you guys do to my tv and countless other people's? And what are you going to do to fix this? Unlike a lot of people who are having trouble with a $40 stick I paid hundreds for my tv so I will not be letting this go.

You owe your customers and explanation and a fix. Though I have an odd feeling you won't have any customers for much longer with all the bs you've created and ignoring people. I know if this isn't fixed I definitely will not be buying anything Roku again and basically making sure no one I knows buys Roku.

I will also be filling complaints with the various entities here in Canada that I can unless this is resolved.

-One severely pissed off Canadian.
jeffrok
Roku Guru
7 years ago
There's a known bug with some of the newer software.. happens to me. They're supposedly working on a fix, but it's been happening to me for over a month.
- Willett55
  Newbie
  6 years ago
  I only had this TV 3 months wifi was working good then no networking is coming up. I too have called and they suppose to be working on it.
  They need take TV out stores. I'm going let ppl know not waist their money on this brand. The tech told me it's because I have Infinity internet thats the issue.
- rocky-racoon
  Binge Watcher
  5 years ago
  Did you you ever receive a fix? And if so what version is it (I'm assuming a firmware/SW fix)?
Doctor_Manhatta
Channel Surfer
7 years ago
ith a small cardboard box, which he handed to me while saying "try these". Inside the box were two white-wall-cube-type thingies. They each had some L.E.D.s and an Ethernet jack on them. You plug one into a 120V outlet near your router, and then connect the cube and the router with an Ethernet cable. Then you do the same with the other cube near your Roku, connecting the Roku the same way. This gives you a reliable Ethernet connection between your Roku and your router. I checked the connection strength between the two cubes using an app provided by their manufacturer, They're good for between 600 and 850 mps in my location, which is WAY more than I need. That was the end of my connection problems with my Roku Ultra.

It has been perfect for over a year now, which is why I purchased another pair of the "cubes" (they are sold in pairs) when we bought our new TCL TV this Christmas. Before I ever turned on the TV, I connected it to an Ethernet "cube" (apparently, once your router is connected to your house's wiring with a cube, you can have a total of 16 cubes connected on your "home network"). When I then turned on the TCL for the first time, the internet connection was already "hot" and I proceeded to update the firmware in both the TV and the built-in Roku. This connection is on another floor in our house, so I again checked the connection speed, which was around 350 mps...still a good 20 times what I would need to stream 4k.

I know you don't want to hear that your Roku TV has an unreliable WiFi system, and maybe it actually doesn't...maybe there is some other extenuating problem, unrelated to your TV's Roku/WiFi, that's causing your connection problem. Heck, I still don't know what the problem was with my own Roku Ultra, but whatever it was, it was rendered moot when I bypassed the whole RF connection issue with these Ethernet wall cubes. So, if you can't solve your connection problem, I just wanted you to be aware that there is another, iron-clad, solution that's available to you...[/font][/color]

Sorry about the weird character string in the first paragraph...I don't know what happened, but it's my first post here.
- redsven
  Newbie
  5 years ago
  do you have any identifying information about them other that small white cubes? maybe something that would help us locate some to buy them? a manufacturer's name? an actual product name?
- billkrul
  Newbie
  5 years ago
  You do not provide a name for the "cubes" or where to purchase them.
Englishcandle
Channel Surfer
7 years ago
Yes, this has been happening to us for about 3 or 4 months. I’m ready to get a new tv if they don’t resolve it soon! The fix is to unplug the unit and then it can reconnect to a WiFi network.
sccm_sysadmin
Visitor
7 years ago
I am also getting this on (2) TCL Roku TVs: a 49S305 and a 43S305. We have a third Roku device, an Ultra, connected to a Panasonic TV and it has not exhibited this behavior (but we don't use it nearly as much as the other two TVs, not sure if that's something to consider). It's been happening for a few months now, usually at least once per night recently. My wireless is working perfectly but these TVs seem to just lose their wireless connection at random.

And when I say "lose", I don't mean they simply drop the connection. I mean they act as if they have no wireless capability and cannot find any wireless networks. I mostly use the Roku app on my phone to control the TVs since my young kids like to run off with the Roku remotes, so when this happens I have to either totally pull the power plug or dig up the real remote and turn the TV off and back on again before it reconnects to the wireless.

I grabbed a photo you can see here. Ironically this photo was taken the only time it ever re-connected (after about 20-30 seconds) when this has happened. All other times, even if we leave it sitting for a few minutes, have required a full reboot.

As best I can tell all our systems are running the most recent version, or at least a very recent version. I've upgraded to the latest sequential software version a few times in a row over the past several months and it hasn't helped.
Marian
Visitor
6 years ago
This tv is just the worst. Everyday there is an issue with connecting with the WiFi. So far anything customer service has done wasn’t helpful. There isn’t a problem with my WiFi because my other tv is fine, along with my iPad and laptop. It’s just crazy what goes on with this...not to mention very frustrating. Today I’ve done everything from rebooting, unplugging and factory reset and it just won’t connect.
I wouldn’t recommend this tv to anyone.
- Rottendrama
  Newbie
  6 years ago
  Same here, every single day my daughters TV disconnects all other TVs are fine...works only when right next to router. I have a wi fi booster upstairs 5 ft from the **bleep** TV and it still will not work, my computer, desktop, laptop and my sons Ipad and computer all work fine upstairs,
  - atc98092
    Community Streaming Expert
    6 years ago
    Rottendrama wrote:
    Same here, every single day my daughters TV disconnects all other TVs are fine...works only when right next to router. I have a wi fi booster upstairs 5 ft from the **bleep** TV and it still will not work, my computer, desktop, laptop and my sons Ipad and computer all work fine upstairs,
    Unfortunately, that's a TCL issue, not Roku. TCL is responsible for the hardware used in their sets, and ensuing it works with the Roku OS. I'm sorry to say that TCL doesn't appear to have a very good track record here.
stu1965
Visitor
7 years ago
"DBDukes" wrote:
"stu1965" wrote:
"DBDukes" wrote:

It’s as though there is heavy traffic or interference on that WiFi channel. That may or may not be on your network itself, but on the channel your network is using.

Try a different WiFi channel.

hmmm. its using channel 2. I can change that on my router. Now using channel 11.

Huh. Channel 2 is uncommon. Most routers default to 6, 11, or 1, as they don’t overlap each other. 2 overlaps greatly with 1, and slightly with 6. Of course there’s nothing wrong with any of the other channels between 1-11. In fact, depending on where the traffic is, it may be advisable to use one of those. It’s just uncommon.

My original AP was an apple. I picked up a new netgear, and was testing that when i saw chan 2. router channels were set to 'auto'. now on 11, and while when I first turn the tv on, the wireless is disconnected, it re-connects on its own within a minute. So, since my last post, this is so far....dare i say....resolved. prob just jinxed myself, lol.
stu1965
Visitor
7 years ago
model 32S327 , Ver 9.0.0 b4151-48. New router and channel 11 still working.
WesMeyers
Newbie
6 years ago
Same here. Phones and laptops in the same room have no connectivity issues but the TCL Roku tv can't stay connected long enough to get through a streaming tv show. I've factory reset several times without any changes.
- RokuDanny-R
  Retired Moderator
  6 years ago
  WesMeyers
  
  Thanks for the note.
  
  We would recommend rebooting both your wireless router and your Roku TV.
  
  If the issue is still unresolved, please contact your TV's manufacturer directly to report this issue and request additional support. Each Roku TV manufacturer provides direct support and warranty services for their products running the Roku OS.
  
  You can reach TCL support here: https://support.tclusa.com/televisions or at 1-877-300-8837.
  
  Thanks,
  Danny
  - OrionM42
    Newbie
    5 years ago
    It's not Roku... It's TCL TV's Wireless card. It's junk don't ever buy one again. cheap TV's are built cheap. My TV lost its connection last summer and hasn't reconnected yet no matter what I do.