Forum Discussion

Nj16's avatar
Nj16
Reel Rookie
2 years ago
Solved

TCL Roku TV Keeps Restarting

My TCL Roku TV keeps restarting about every 5-10 minutes or so. It’s connected to the internet, I’ve unplugged it several times, done a factory reset twice, updated the software, and gone into settings and turned off bandwidth saver as well as auto-on. Is my TV ruined at this point? I don’t know what else to try. TV model 55S20

  • RokuJechealR's avatar
    RokuJechealR
    10 months ago

    Hi TW9,

    Welcome to the Roku Community!

    Thanks for posting about the issues with your TCL TV. We recommend contacting the TV manufacturer to repost the problem and get help to see what options or suggestions they can provide.

    Each TV manufacturer provides direct support and warranty services for their products.

    You may reach them here: TCL Support.

    Please keep us posted if you have any other concerns or questions about your Roku streaming device or TV.

    All the best,
    Chel

  • RokuJechealR's avatar
    RokuJechealR
    8 months ago

    Hi MiniMermicorn,

    Welcome to the Roku Community!

    We understand that you are having an issue streaming some channels on your Roku device, and we would like to know how to identify and resolve any playback issues.

    We recommend starting here to troubleshoot channel issues. Follow these steps in order:

    1. Navigate to the channel tile on the Roku home screen, press the * key on your remote, and choose 'Remove channel.'
    2. Next, restart your device from Settings>System>Power>System restart (If you do not see a Power submenu, skip to the next step).
    3. After your Roku device restarts, visit the Roku Channel Store and add the channel again.

    If the issue persists, please refer to the Support article here for additional troubleshooting steps: How to resolve a channel playback issue | Official Roku Support.

    Please keep us posted, and we'll continue assisting you from there.

    All the best,
    Chel

13 Replies

  • RokuEuniceL's avatar
    RokuEuniceL
    Retired Moderator
    2 years ago

    Hi Nj16,

    Greetings from the Roku Community!

    We appreciate you letting us know about your streaming issues on your Roku device. We will work with you to know what went wrong so we can assist you further and fix the issue.

    For us to better understand the issue that you are experiencing, kindly provide us with additional information:

    • How are you powering your Roku TV?
    • How far is your device from your network router?
    • Do you have cellular data so we can try connecting your device to your hotspot?
    • When did the issue start?
    • What is the software version of your Roku TV? (Go to Settings > Systems > About.)

    We look forward to hearing from you and looking closely into this issue. Thank you!

    Kind regards,

    Eunice

    • Nj16's avatar
      Nj16
      Reel Rookie
      2 years ago

      Hi!

      software version 12.5.5 • build 4174-93

      I’m powering my Roku tv with my standard wall outlet in the same spot it’s been for the last 3 years. It’s about 20 feet from my WiFi router, I’ve tried to connect it to my mobile hotspot and I still have the same issue unfortunately. I’m truly not sure what else to try here! I’d like to think I’m relatively tech savvy but this is stumping me. Is it possibly an issue with the hardware of the tv? Maybe the power supply? I’m not sure. 

      • RokuJanadeeK's avatar
        RokuJanadeeK
        Retired Moderator
        2 years ago

        Thank you for the response, Nj16.

        We're happy to continue assisting.

        One factor as to why your TCL Roku TV keeps rebooting by itself is if there's an issue with the power adapter, cord, or even power outlet. Kindly make sure everything is intact at the back of the TV. Have you already tried a factory reset?

        Additionally, If performing a hard reset on the TV by locating the reset button at the back of the TV did not resolve the issue, it could be that the issue lies internally. With that being said, we would recommend you try getting in touch with your TV manufacturer for additional help.

        Each Roku TV manufacturer provides direct support and warranty services for their products running the Roku OS. You can locate their support contact information here: Contacting Support for Your Roku TV

        Let us know what you find out, and we'd be happy to assist further.

        Sincerest thanks,
        Janadee

  • TW9's avatar
    TW9
    Newbie
    10 months ago

    My TCL 55C825 (not a Roku but still a TCL TV) randomly restarted after I set the Picture Preset to Movie. After I reset it to Standard, the restart issue was gone. Not sure if this is due to faulty firmware or hardware, in any case, I will be leaving the picture preset as Standard from now on.

    • RokuJechealR's avatar
      RokuJechealR
      Retired Moderator
      10 months ago

      Hi TW9,

      Welcome to the Roku Community!

      Thanks for posting about the issues with your TCL TV. We recommend contacting the TV manufacturer to repost the problem and get help to see what options or suggestions they can provide.

      Each TV manufacturer provides direct support and warranty services for their products.

      You may reach them here: TCL Support.

      Please keep us posted if you have any other concerns or questions about your Roku streaming device or TV.

      All the best,
      Chel