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RyanArnold333's avatar
RyanArnold333
Reel Rookie
2 years ago
Solved

TCL Roku TV: Internet Won’t Attach, TV Won’t load ANYTHING

PLEASE HELP!  Bought a 65” TCL Roku TV, brought home, connected to Wi-Fi, and began streaming without issue for a few weeks. Suddenly, without changing anything, the signal strength begin to give ...
  • RokuJohnB's avatar
    RokuJohnB
    2 years ago

    Hi RyanArnold333,

    Thank you for the additional information!

    We suggest you get in touch with your internet service provider if you have any concerns, so they can offer advice on how to strengthen the signal of your wireless network connection.

    You may also want to check out this support article here on how to improve the Wi-Fi or wireless internet connection to your Roku streaming device.

    If you need anything else, please keep us posted.

    Best regards,                                                                                                                                        John

  • RokuTakashi's avatar
    RokuTakashi
    2 years ago

    Hi, RyanArnold333 

    Thanks for keeping us posted.

    At this moment, we recommend you reach out to your TV manufacturer since this is an isolated case, and that your other Roku TV works fine. Roku TV manufacturer provides direct support with their TV models, and contacting them will be best to be assist further.

    Contact TC at their support at TCL

    We hope this will be sorted out soon.

    Best wishes,
    Kash

RyanArnold333's avatar
RyanArnold333
Reel Rookie
2 years ago

Connecting to a hot spot works fine. It’s the specific communication between the Xfinity X1 Router and the TCL Roku TV. It seems like I will have to set up a DMZ of sorts or customized channel connection between the two, which I don’t know how to do. 

RokuJohnB's avatar
RokuJohnB
Community Moderator
2 years ago

Hi RyanArnold333,

Thank you for the additional information!

We suggest you get in touch with your internet service provider if you have any concerns, so they can offer advice on how to strengthen the signal of your wireless network connection.

You may also want to check out this support article here on how to improve the Wi-Fi or wireless internet connection to your Roku streaming device.

If you need anything else, please keep us posted.

Best regards,                                                                                                                                        John

  • RyanArnold333's avatar
    RyanArnold333
    Reel Rookie
    2 years ago

    Hey John, 

     

    it’s not my internet provider. Signal strength is excellent, I have two other Roku TVs in the house that connect just fine. 

    There’s and issue with this device specifically when it comes to connected and receiving the signal and I need that to get fixed. 

    • RokuTakashi's avatar
      RokuTakashi
      Community Moderator
      2 years ago

      Hi, RyanArnold333 

      Thanks for keeping us posted.

      At this moment, we recommend you reach out to your TV manufacturer since this is an isolated case, and that your other Roku TV works fine. Roku TV manufacturer provides direct support with their TV models, and contacting them will be best to be assist further.

      Contact TC at their support at TCL

      We hope this will be sorted out soon.

      Best wishes,
      Kash