Forum Discussion

Reel Rookie

11 months ago

Solved

TCL Roku TV Home Screen Issue - Only Volume and Voice Commands Working

Hi everyone, I'm experiencing a frustrating issue with my TCL Roku TV. As shown in the attached picture, my home screen is not displaying any of the usual options, apps, or inputs. The screen remain...

renojim
11 months ago
Several people have reported this with different brands of Roku TVs. The only solution I've seen is to factory reset the TV. Before you do that, make sure you've tried unplugging the power for several seconds to force a reboot (don't just turn it off and on).
How to factory reset your Roku® streaming device | Official Roku Support

gayangamc

Reel Rookie

11 months ago

Completly resetting worked for me but now I have a different problem of flashing colors. I should have gone for Samsung or LG 😞 This is my second problem constantly 😞

RokuJanadeeK

Retired Moderator

11 months ago

Hi Community users!

We appreciate your posts regarding the issue with Roku TV. We understand and hear you.

If you're still experiencing the issue, please provide us with the details requested by our Roku engineers for investigation purposes.

Roku device or TV model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About).
Tracker ID when this issue occurs (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID).
Troubleshooting steps you have taken.

Note: This message is for affected users who have not yet shared their device details. If you have already provided us with the information, rest assured that we have already forwarded it to the appropriate team for review.

We look forward to your response.

All the best,
Janadee

Forum Discussion

TCL Roku TV Home Screen Issue - Only Volume and Voice Commands Working

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