Forum Discussion

Gcruz210's avatar
Gcruz210
Newbie
9 months ago
Solved

TCL Roku TV and IOS app issues

I keep having to do a system reset on my tv when my app will not connect. Why is this? Is there a fix for this? I have already deleted my app and reinstalled and still have the same issue. I tried connecting manually and get the message the IP address is not found. 

mobile app
  • RokuEmmanuel-D's avatar
    RokuEmmanuel-D
    9 months ago

    It's great to have you here, Gcruz210!

    We see that you're having trouble connecting your Roku TV to your Roku Mobile app, and we're here to figure this out!

    Here are some quick fixes we can throw your way to help sort out this issue:

    • Try resetting the network connection on your TV. It’ll give the network a fresh start, and then you can reconnect your app to see if that solves the issue.
    • Just make sure your Roku TV and the phone with the Roku Mobile App are on the same Wi-Fi network. 

    For more tips, visit this link! We hope you'll be back up and running soon.

    Thanks,
    Roku Community Team

8 Replies

  • jontalk's avatar
    jontalk
    Roku Guru
    7 months ago

    Gcruz210I'd recommend you hunt for a connectivity app in the App Store similar or identical to WiFi Analyzer for Android. Once installed, open and view how many others use the same channel/band.  If you have the login credentials for the router, disable the default 'auto' feature for channel selection and choose a channel/band with less congestion. I can't guarantee this will solve it, but these type of connectivity issues are often due to congestion.

  • RokuEmmanuel-D's avatar
    RokuEmmanuel-D
    Community Moderator
    9 months ago

    It's great to have you here, Gcruz210!

    We see that you're having trouble connecting your Roku TV to your Roku Mobile app, and we're here to figure this out!

    Here are some quick fixes we can throw your way to help sort out this issue:

    • Try resetting the network connection on your TV. It’ll give the network a fresh start, and then you can reconnect your app to see if that solves the issue.
    • Just make sure your Roku TV and the phone with the Roku Mobile App are on the same Wi-Fi network. 

    For more tips, visit this link! We hope you'll be back up and running soon.

    Thanks,
    Roku Community Team

    • El_Golfo's avatar
      El_Golfo
      Channel Surfer
      7 months ago

      Didn’t work for me.  Roku app still won’t connect with my Roku on the same network.  Both devices are on the same network.