Forum Discussion

Kountry83's avatar
Kountry83
Channel Surfer
2 years ago

TCL Roku TV 6102x not activating after factory reset.

The time stopped working recently with a new update so most of my apps wouldn't work because the time was wrong on my TCL Roku TV 6102x. So I did a factory reset and tried to sign in to activate and it will not send me an email or qr code to activate. I've tried wired network and 3 different wireless networks. Reset my router and still no email. What is up with the software support for Roku? Now I have a paper weight. I did a Issue report tracker.

ID 81-510-213

 

Please help.

10 Replies

  • RokuTakashi's avatar
    RokuTakashi
    Community Moderator
    2 years ago

    Hi, Kountry83

    Thanks for posting, and welcome to the Roku Community.

    We appreciate you for sharing this information with us, and we'd be more than glad to assist. Have you tried using a different email address to activate your Roku TV? Also, we recommend resetting your Roku TV once more and re-activate it again.

    Please keep us posted.

    All the best,
    Kash

    • Kountry83's avatar
      Kountry83
      Channel Surfer
      2 years ago

      I've tried all three of my emails. I can get emails, like this reply, just fine. I factory reset again last night. No qr code and no email. Ever since it updated to 12.5.5 it's very buggy. Never had an issue until this update. Seems like I'm not the only one.

      Thanks

      • RokuERey's avatar
        RokuERey
        Retired Moderator
        2 years ago

        Kountry83,

        Thanks for the quick update!

        If you haven't checked your spam folder, we would recommend doing so. Your internet service provider (ISP) or email client (e.g., Gmail, Outlook, etc.) may block emails from unrecognized senders, placing these messages in a spam (or junk) folder. But if you haven't seen one, Please reply back here and share with us the details below.

        • Tracker ID when this issue occurs (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with the information including the ID).
        • If possible, could you share with us a screenshot of the issue you're seeing?

        Keep us posted!

        Thanks,
        Rey