Forum Discussion

ohpkuser's avatar
ohpkuser
Channel Surfer
2 years ago
Solved

TCL Roku TV & Google Home

HI All, I've been researching this problem, and tried everything I can find to fix this. I have two TCL Roku TVs connected to the same wifi network in my house. Both register in my Roku Account. I h...
  • ohpkuser's avatar
    ohpkuser
    2 years ago

    Finally! Thank you Roku for sending through an update. My two TCL TVs are communicating with Google Home now! It's been a while, but they did it!

  • RokuJanadeeK's avatar
    RokuJanadeeK
    2 years ago

    We appreciate the prompt response, ytsejam1138.

    It seems that you have done a great job troubleshooting this issue. No worries; with the details you have provided, this should be sorted out as soon as possible by the appropriate team.

    We sincerely appreciate your patience in the meantime. Be sure to perform a system restart on your device to ensure that the possible fix will be applied.

    Let us know if you have further inquiries.

    Regards,
    janadee

ohpkuser's avatar
ohpkuser
Channel Surfer
2 years ago

Finally! Thank you Roku for sending through an update. My two TCL TVs are communicating with Google Home now! It's been a while, but they did it!

ytsejam1138's avatar
ytsejam1138
Reel Rookie
2 years ago

I've also been having this issue. I have 4 TCL Roku TVs and 3 work great with Google Home. However, the newest one bought in October of 2023 has never worked with Google Home. 

Model number: 55S453

Updated on 1/24/24 to 12.5.5 build 4174-CG

 

 

 

  • ytsejam1138's avatar
    ytsejam1138
    Reel Rookie
    2 years ago

    Started working yesterday. Thank you very much for the quick fix. 

  • RokuJanadeeK's avatar
    RokuJanadeeK
    Retired Moderator
    2 years ago

    Hi ytsejam1138,

    We believe there's an ongoing investigation by our Roku engineers regarding this concern. To include your device in the said review and investigation, kindly provide us with the following:

    • Roku device or TV model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About).
    • Tracker ID when this issue occurs (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID).
    • Troubleshooting steps you have taken in an attempt to resolve the issue.

    Kindly ensure the details you will share are complete and precise for our team to specifically review. Your response is highly appreciated.

    Sincerely,
    Janadee

  • ytsejam1138's avatar
    ytsejam1138
    Reel Rookie
    2 years ago

    RokuJanadeeK 

    Thank you for the response. Here is my issue ID YX-058-790. I have done every troubleshooting technique listed in this thread. Unlink/Relink Roku account from Google Home. Tried different wireless channels. The Roku app can control this device and my other 3 devices. The Google Home app can see this device, I just get the "something went wrong" error each time I try to issue a command either verbally or in the app. Google Home also has no problem working with my other 3 TCL TVs. 

  • RokuJanadeeK's avatar
    RokuJanadeeK
    Retired Moderator
    2 years ago

    We appreciate the prompt response, ytsejam1138.

    It seems that you have done a great job troubleshooting this issue. No worries; with the details you have provided, this should be sorted out as soon as possible by the appropriate team.

    We sincerely appreciate your patience in the meantime. Be sure to perform a system restart on your device to ensure that the possible fix will be applied.

    Let us know if you have further inquiries.

    Regards,
    janadee

  • TheNamthor's avatar
    TheNamthor
    Newbie
    11 months ago

    Having this issue and it started a few days ago, already trouble shooted everything I could in this thread and still having the issue. Issue ID is MN-261-127 houpfully you guys can help!

  • Beejle94's avatar
    Beejle94
    Newbie
    11 months ago

    Having the same issue here.  Tried everything with no success Issue ID HE-263-436 Model A118x Roku TV 

  • Postwick's avatar
    Postwick
    Binge Watcher
    11 months ago

    The problem isn't limited to Google Home. I have two TCL Roku TVs. The Alexa skill works for one but on the other I just get "thinking" then "something went wrong." 

     

    The TV that works:

    Model 43S455

    Serial X01200NS0P04

    Software 13.0.0 build 24062-CG

    Device ID S0JNH29S0P04

    The TV that doesn't work:

    Model 55R65

    Serial X02100R9J8YN

    Software version 13.1.4 build 1505-DK

    Device ID S0G05299J8Y9

  • MTBens's avatar
    MTBens
    Reel Rookie
    3 months ago

    I'm having the same issues others have had between TCL Roku TV and Google Home (after several years of no problems).

    Model: A118X

    Seial #X00300T7P4F5 (S05MY137P4F5)

    Software: 4.2.4 - build 7709-88

    GC version: 13.2.11

    Timestamp: 2025-03-07T18:30:44Z

    issue ID F5-094-710