I tried many things. What finally worked was plugging in the 3.5 mm wire/cable that goes to my Bose speakers. It played on them for a few minutes the regular sound on the T.V. from the Roku device popped back on. I don't know why... Wish everyone luck!
I connected a Blue Tooth transmitter with wireless headphones to my TCL ROKU TV last night. It worked fine, but when I turned off the headphones, my TV would NOT USE the TV SPEAKERS. I completely disconnected the entire headphone set up from the TV, even unplugged the transmitter from the A/C source. No sound from TV SPEAKERS, (whenever mute is pressed, TV shows headphone icon muted or unmuted)
I have already restarted TV, restarted router, FACTORY RESET TV, unplugged TV, Re-installed WiFi and Roku account as well as signed back into YouTube which is mostly what we watch. No cable services are active, we do not want them.
I tried to reply to an answer from another thread about this issue, as that person asking the question did not ever answer the tech who asked for specific information... I was unable to post my information so I am starting over... I think this is what was asked for: TCL model: 43S403 SERIAL # YN00X7291551 SOFTWARE VERSION: 11.5.0 * BUILD 4312-30 When I press Home 5x then Back 5x I do not get information, the TV shuts off.
When I go to Settings menu, Audio, Audio Output, I can put a check next to TV SPEAKERS and it gets highlighted and moved to the top of the list, but once I leave that screen and return, the TV SPEAKERS option is still checked, but moved down to 3rd on the list and AUTO is HIGHLIGHTED, and has replaced it at the Top of the list. I have not changed any channels... I do not know what channel it is on, we do not use that feature, We just watch from what's on the home menu.
I would be grateful if someone can help us to resolve this issue.
Hello MicheleCameron
Thanks for reaching out here in Community.
I have passed along your concerns and information to the appropriate Roku team to investigate further.
Thanks again for your continued patience and understanding.
Regards,
Karla
HI Karla,
thanks for your interest... I finally got a phone # for ROKU support and once the agent did an audio reset and understood that I had done a full-factory reset, etc. he determined that it must be a hardware issue & gave me the # for TLC Company. The issue can be resolved by removing the audio out plug VERY SLOWLY. I don't know how this will be going forward, but at the moment the TV Speakers are working.
Thanks for the update MicheleCameron! We're glad to know it's working now!
Please let us know if there's anything else we can help you with. Happy Streaming!
Regards,
Karla
Didn’t work
Thanks for the post.
Can you please specify the issue you are experiencing? What are the steps to reproduce the issue you are seeing? What troubleshooting steps have you already taken to try to resolve the issue?
With more detailed information, we will be able to assist you further.
Thanks,
Danny
My TV is stuck in headphone mode. When you turn the volume up or down there is a headphone symbol in the upper right hand corner. I have tried switching to hdmi and optical output since the TV is hooked up to a sound bar through the optical port. I’ve tried hooking an external speaker up through the headphone jack and I still can’t get sound. TV is only 1 year old and has been on a TV stand since the day it was purchased.
Settings > advanced settings > factory reset > factory reset > audio
You press play+pause 3x !!! This works we were cheering
