Forum Discussion

eliteramen's avatar
eliteramen
Newbie
3 years ago
Solved

TCL Roku TV - Optical Audio Passthrough

Thank you! The tip to select “Settings > Audio Output > eARC (HDMI 4)“ on my TCL 75R655 despite not having an eArc device (my receiver only has optical audio support) resulted in Dolby Digital audio ...
  • RokuJechealR's avatar
    RokuJechealR
    12 months ago

    Thanks for the response, Gs8883.

    Have you tried contacting TCL support yet to inquire further? We recommend contacting your TV manufacturer directly to report this issue and request additional support. 

    Each Roku TV manufacturer provides direct support for their Roku OS products.

    You may contact them here: TCL Support.

    We appreciate your understanding.

    All the best,
    Chel

Gs8883's avatar
Gs8883
Reel Rookie
12 months ago

My TCL S43S453 was giving Dolby audio through the optical output, when updating to version 13.1 it doesn't give audio, only through the TV speakers. Do you currently have audio via optical?

  • RokuJechealR's avatar
    RokuJechealR
    Retired Moderator
    12 months ago

    Hi Gs8883,

    Welcome to the Roku Community!

    Thanks for letting us know about the behavior you've experienced with the audio on your TCL Roku TV.

    We'd be more than happy to look into this further. For us to help you better, we will ask a set of questions to isolate the issue:

    • Do you have an external device plugged into your TCL Roku TV? (For Example, a soundbar, streambar.)
    • Are you encountering any error codes or messages?
    • What troubleshooting steps have you taken so far to resolve the issue?

    With more detailed information, we'll be able to assist you further.

    All the best,
    Chel

    • Gs8883's avatar
      Gs8883
      Reel Rookie
      12 months ago

      My TCL TCL model: 435453 has a Chromecast with Google TV and the cable TV decoder connected. It sent the audio via optical output to my old Pioneer VSX D409 without any problem. When it stopped working, I tried the different modes, for example PCM stereo sound, without success. I restarted and restored the TV, disconnected the devices and connected only the receiver, without any positive results. I bought an audio extractor to extract the sound via ARC, but that didn't work either.

      • RokuJechealR's avatar
        RokuJechealR
        Retired Moderator
        12 months ago

        Thanks for the response, Gs8883.

        Have you tried contacting TCL support yet to inquire further? We recommend contacting your TV manufacturer directly to report this issue and request additional support. 

        Each Roku TV manufacturer provides direct support for their Roku OS products.

        You may contact them here: TCL Support.

        We appreciate your understanding.

        All the best,
        Chel