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Kidztested's avatar
Kidztested
Newbie
2 years ago

TCL Roku Internet Connectivity

55 TCL Roku no longer connects to internet. I’ve reset network settings gone through the discovery process internet signal strength is excellent. 
Checked phone, iPad and PC all wireless, same area, no issues connecting. Tried Wireless Secret Screen with 0 glitch rate, reset - no change. Out of secret screen - reset - no change. I was watching it like 2 days ago and now nothing but it tells me the signal strength from my router is excellent, rechecked password but - no go. TV is like a year old and every else is fine - I can hook up a DVD to it and works. Just the wireless set up, maybe the chip went bad?? 
I see others with similar issues, didn’t realize this was common??

Any suggestions appreciated because I wasn’t looking forward to 55” of inoperable Wall Art. Thanks in advance - RG

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  • renojim's avatar
    renojim
    Community Streaming Expert
    2 years ago

    Is the wireless MAC address that's displayed under Settings->Network->About all zeros?  If so, it's a hardware failure.  You may find information on a possible fix if you're willing to take it apart.