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SlickyBoy59's avatar
SlickyBoy59
Newbie
2 years ago
Solved

TCL 55" Roku TV screen is black but audio is still coming out

it does not work for me neither. i have audio just no pictures on the tv, it’s not a cheap tv so i would love to not to buy a new one.

  • RokuArjiemar's avatar
    RokuArjiemar
    2 years ago

    SweetFleets,

    We appreciate your response,

    It looks like it will require assistance from our TCL friends to help diagnose your TV hardware. In the event of hardware failure, they will provide you with the option you have, as warranty replacements and claims are taken care of by our hardware partner (TCL).

    You can find their support options at (Where can I get support for my Roku TV™?), or you can reach them at 1-877-300-8837.

    Regards,
    Arjiemar

  • RokuArjiemar's avatar
    RokuArjiemar
    Retired Moderator
    2 years ago

    How's it going? SlickyBoy59,

    A hearty welcome from the Roku Community!

    We understand that you can't see pictures on your Roku TV. We're pleased to assist. 

    This article is for users who can power on their Roku player but cannot see the picture on their TV. Please check this out: What to do if you cannot see the image from your Roku streaming player on your TV.

    Please keep us posted on what you find out; we will happily continue assisting you further. We look forward to hearing back from you.

    Thanks,

    Arjiemar

      • RokuArjiemar's avatar
        RokuArjiemar
        Retired Moderator
        2 years ago

        SweetFleets,

        We appreciate your response,

        It looks like it will require assistance from our TCL friends to help diagnose your TV hardware. In the event of hardware failure, they will provide you with the option you have, as warranty replacements and claims are taken care of by our hardware partner (TCL).

        You can find their support options at (Where can I get support for my Roku TV™?), or you can reach them at 1-877-300-8837.

        Regards,
        Arjiemar