System update loop 2/22/23
Is the system update loop I can’t get past to on my Roku tv have anything to do with the maintenance that’s going to happen tomorrow? Turned my tv on and no apps would work. Did some trouble shootin...
Forum Discussion
Randy75 wrote:
Is the system update loop I can’t get past to on my Roku tv have anything to do with the maintenance that’s going to happen tomorrow?
Turned my tv on and no apps would work. Did some trouble shooting with no results. Finally, did a Factory Reset and I’m stuck on the system update loop!!!! Getting very annoyed! Very, very annoyed!
Hey Randy75 ! We're so sorry to hear of the experience and will work with you and the TV manufacturer to try to help.
To answer your first question, the maintenance from yesterday evening was only for our Smart Home services and wouldn't have impacted your Roku TV.
First, is there anything plugged into the TV that you can disconnect? Do this before performing another factory reset.
Let us know the manufacturer and model and we'll get a phone number for you to help get this resolved.
Awaiting your update!
Thanks for reaching out. Tv brand is Onn and model# is 100012588
Onn is who I called 1st and told me I need to contact Roku.
Thanks for the update.
Please reply here with the serial number of your Roku TV. It consists of 12 alphanumeric characters and can be located at the back of the device itself. You can also view it through our website my.roku.com. To do this, go to My Account, then scroll down to the bottom part of the screen to see the devices' information linked to your Roku email. We'll be able to further assist you from there.
All the best,
Kariza
