Forum Discussion

Randy75's avatar
Randy75
Channel Surfer
3 years ago

System update loop 2/22/23

Is the system update loop I can’t get past to on my Roku tv have anything to do with the maintenance that’s going to happen tomorrow?
Turned my tv on and no apps would work. Did some trouble shooting with no results. Finally, did a Factory Reset and I’m stuck on the system update loop!!!! Getting very annoyed! Very, very annoyed!

11 Replies

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  • RokuKariza-D's avatar
    RokuKariza-D
    Retired Moderator
    3 years ago

    Hello Randy75 

    Thanks for posting here in the Community!

    Could you tell us more about your concern? Have you tried to restart your Roku TV again when it got stuck on the system update? How about performing another factory reset? Also, a photo of the issue occurring would be a great help as well.

    We'll keep an eye out for your reply.


    All the best,
    Kariza

    • Randy75's avatar
      Randy75
      Channel Surfer
      3 years ago

      I started the process of usb system update. Then the tv said it was invalid! Erased the usb drive again and now the updatetv site says my tv model number is invalid! I will try another factory reset but I am pissed! One year old tv and piss poor support site, is it even possible to get a person on the phone!? Remember phones?

      • Randy75's avatar
        Randy75
        Channel Surfer
        3 years ago

        Still will not system update after another factory reset and considering the tvupdate.Roku site says my model number is now invalid I have no way of downloading a update to a usb! Absolutely ridiculous! 

  • RokuAustin's avatar
    RokuAustin
    Community Manager
    3 years ago
    Randy75 wrote:

    Is the system update loop I can’t get past to on my Roku tv have anything to do with the maintenance that’s going to happen tomorrow?
    Turned my tv on and no apps would work. Did some trouble shooting with no results. Finally, did a Factory Reset and I’m stuck on the system update loop!!!! Getting very annoyed! Very, very annoyed!

    Hey Randy75 ! We're so sorry to hear of the experience and will work with you and the TV manufacturer to try to help.

    To answer your first question, the maintenance from yesterday evening was only for our Smart Home services and wouldn't have impacted your Roku TV. 

    First, is there anything plugged into the TV that you can disconnect? Do this before performing another factory reset.

    Let us know the manufacturer and model and we'll get a phone number for you to help get this resolved.

    Awaiting your update!

     

    • Randy75's avatar
      Randy75
      Channel Surfer
      3 years ago

      Thanks for reaching out. Tv brand is Onn and model# is 100012588

      • RokuAustin's avatar
        RokuAustin
        Community Manager
        3 years ago
        Randy75 wrote:

        Thanks for reaching out. Tv brand is Onn and model# is 100012588

        Randy75 That's a great TV and so sorry again to hear of the issue. Give Onn a call here: (844) 334-2355. And please keep me updated with the results!