Forum Discussion

Strixvaria's avatar
Strixvaria
Newbie
8 months ago
Solved

Support request - boot loop

Our TCL Roku TV has been experiencing boot loops and crashes/restarts for weeks. TV Model: 50S435 Hardware ID: C138X Serial Number: X00000LD94P7 Software Version: 14.1 We have tried factory rese...
  • RokuJohnB's avatar
    RokuJohnB
    8 months ago

    Hi Strixvaria,

    Greetings from the Roku Community!

    Thanks for posting about the issues with your TCL TV. We recommend contacting the TV manufacturer to repost the problem and get help to see what options or suggestions they can provide.

    Each TV manufacturer provides direct support and warranty services for their products.

    You may reach them here: TCL Support.

    Please keep us posted if you have any other concerns or questions about your Roku streaming device or TV.

    Best,
    The Roku Community Team

RokuJohnB's avatar
RokuJohnB
Community Moderator
8 months ago

Hi Strixvaria,

Greetings from the Roku Community!

Thanks for posting about the issues with your TCL TV. We recommend contacting the TV manufacturer to repost the problem and get help to see what options or suggestions they can provide.

Each TV manufacturer provides direct support and warranty services for their products.

You may reach them here: TCL Support.

Please keep us posted if you have any other concerns or questions about your Roku streaming device or TV.

Best,
The Roku Community Team