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Retireeewanabee's avatar
Retireeewanabee
Newbie
2 years ago
Solved

Sunbrite TV 55” Veranda series

I cannot get the Roku remote to pair for power and volume control. Sunbrite says it is a Sony chipset bit that option doesn’t work in the Roku remote setup. The Sunbrite tried everything he knew to try, but no dice. Any help is appreciated. 

remotes
  • RokuJanadeeK's avatar
    RokuJanadeeK
    2 years ago

    Hi Retireeewanabee,

    Thanks for letting us know about the issue you're running into.

    Kindly make sure that the CEC is enabled on your TV. Additionally, perform the steps below to completely set up the remote on your device:

    1. Navigate to Settings.
    2. Select remotes and devices
    3. Select Remotes, followed by your remote.
    4. Select Set up a remote for TV control.

    Referring to this support article here will help you resolve this concern.
    Let us know if this works.

    Sincerely,
    Janadee

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  • RokuJanadeeK's avatar
    RokuJanadeeK
    Retired Moderator
    2 years ago

    Hi Retireeewanabee,

    Thanks for letting us know about the issue you're running into.

    Kindly make sure that the CEC is enabled on your TV. Additionally, perform the steps below to completely set up the remote on your device:

    1. Navigate to Settings.
    2. Select remotes and devices
    3. Select Remotes, followed by your remote.
    4. Select Set up a remote for TV control.

    Referring to this support article here will help you resolve this concern.
    Let us know if this works.

    Sincerely,
    Janadee

    • RokuJharra-Q's avatar
      RokuJharra-Q
      Retired Moderator
      8 months ago
      Hi Community Users,
       
      We are locking this thread because the information may need to be updated.
      If you are still experiencing issues related to the original topic, here are a few steps you can take:

      1. Search the Community: Explore the Roku Community forums. You might find another thread addressing the same problem with more current information.
      2. Start a New Thread: If you cannot find an existing thread that matches your issue, please create a new one!
      We are here to help.

      Thank you,
      The Roku Community Team