Forum Discussion

Torindale's avatar
Torindale
Newbie
3 years ago
Solved

Subtitles keep turning on

Ran into this and it just started to happen. For me what fixed it is when one app has it enabled it enables for all the apps. I found the one app that had it enabled in the app not on the ruku itself (peacock for me) and and finally stayed across the board. Checked all my other roku’s in the house and I looked to have fixed it

  • Dan-Miller's avatar
    Dan-Miller
    3 years ago

    So I fixed it. At least on my devices (two of the newer Ultra boxes, the ones that do Dolby Vision). There might be other symptoms on other streamers or the TV, but I'll share what happened and what I did.

    I was having the same symptoms as much of what I have read here. The captions were always on upon starting something. If I turned them off in the app itself, they stayed off for the duration of the show I was watching, but only if I continued straight through. When the next episode began, they were on again. Even if I paused to take a leak, they would return upon restart. If I turned them off globally in the menu, it was useless. They would be on in the show and then if I returned to the global settings it was as if I had never made the change.

    The one thing that helped me was that this is a fairly recent problem. Up until last month this never happened. What happened last month? Well, for me I got rid of my cable service and wanted to see if any of the live TV apps made sense. So I tried them. Sling, Fubo TV, Philo and YouTube TV. I ended up not using any of them - but I didn't delete them. So yesterday I did. The problem is GONE.

    Someone either in this thread or one of the others had mentioned Sling, and that's what made me try this. I don't know which of those apps were the trigger and frankly I don't care. This is Roku's problem. I feel bad for saying that because I'm a video product engineer for a major manufacturer and it's in my nature to get to the root of these things. But I don't have access to the code for Roku, and I'm sure they have people who actually get paid to debug these problems. But if this "fix" can help some of you or one of the Roku coders, then good. 

    As always, YMMV.

    Good luck Roku team...

     

    Dan

    Roku Ultra (4800 series) 

  • MelanieKo's avatar
    MelanieKo
    Reel Rookie
    3 years ago

    It’s 2023 and I STILL have this problem. It’s disappointing to see this has been reported FOR YEARS by MANY PEOPLE and Roku still refuses to accept responsibility and push an update.

     I was silly enough to buy all Roku TVs. Those TVs are logged onto 2 different Roku accounts and THEY ALL have this problem ON EVERY APP. it’s not the channel CC, it’s the Roku captions and if I manually turn them off, they come back on when a new episode/ show starts or if I change apps. 
    I have severe arthritis in my hands and every button push is one less pain free motion of my hands before I’m in terrible pain each day. 
    PLEASE PUSH AN UPDATE TO FIX THIS! I have automatic updates on. There’s ABSOLUTELY no way “delete EVERY app I’m signed into on EVERY device I have over 3 years after this issue has been reported” is an acceptable answer. 
     Will be DELIGHTED if one day the issue just stops.
    thank you. 

    • scottfree's avatar
      scottfree
      Newbie
      3 years ago

      This happens to me as well, I cannot believe it's still not fixed I've tried the reset and it just came back and I don't want to have to reset my TV every time this issue comes up needing to log back into everything, it's a major hassle on top of the internet issues I already have. Airplay doesn't really work that great which was a major selling feature for me and with these issues I'm thinking this is my last Roku TV

      • RobertoJ's avatar
        RobertoJ
        Channel Surfer
        3 years ago

        Yeah. I wish Roku could isolate the subtitle settings of each company it hosts. At least Sling did place the switch un a hidden menu bar. You can reach it by hiring the arrow down button. Regarding Airplay, I haven’t had any issues connecting our iPhones and MacBooks to any of our three Roku controllers or both Roku tv’s. As long as each one has a name in the Roku settings, it should be able to be found. 

  • mlcozad's avatar
    mlcozad
    Newbie
    3 years ago

    There is no off setting for Captioning on the FireTV version of the Roku app.

    Plenty of look options. But no off.