Forum Discussion

Seasidepammie's avatar
Seasidepammie
Reel Rookie
6 years ago

Stuck on Privacy Policy update

Help please! My Roku is stuck on the update privacy policy agreement.

I have the options, Agree, Disagree, Privacy Policy, but I cannot select any option with my remote. If I leave it to time out I have to go back to restarting Roku as it freezes on the screensaver. 

I am unable to get to any channel before the update screen shows up.

Help! My kids want to do PE with Joe and this is the second day of no Roku. 

12 Replies

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  • RokuDanny-R's avatar
    RokuDanny-R
    Retired Moderator
    6 years ago

    Seasidepammie 

    Thanks for the inquiry.

    Can you please provide us with more details regarding the issue that you are experiencing? What model device are you seeing this message? Can you provide us with a screenshot of the message?

    Please keep us posted and we will continue to assist you from there.


    Thanks,
    Danny

  • IS's avatar
    IS
    Reel Rookie
    6 years ago

    My Roku 3500X is stuck on the update privacy policy agreement.

    I have the options, Agree, Disagree, Privacy Policy, but I cannot select any option with my remote. If I leave it to time out I have to go back to restarting Roku as it freezes on the screensaver. 

    • RokuDanny-R's avatar
      RokuDanny-R
      Retired Moderator
      6 years ago

      IS 

      Thanks for the note.

      Can you please provide us with more information regarding when you are seeing this message? Does this happen when setting up the device, when watching a channel, or does it just show up from the homescreen? Were you able to use the remote prior to this message?

      With more information about your issue, we will be able to assist you further.


      Thanks,
      Danny

      • IS's avatar
        IS
        Reel Rookie
        6 years ago

        I switched my TV set on and switched my Roku on as usual. It took me to a Roku homescreen, however when I wanted to choose to Netflix it did not let me to do it, instead, Privacy Policy update appeared on the screen with three options: Agree, Disagree, Privacy Policy and screen froze down copletely. I cannot confirm my choice at all.

        I could use my remote previously, but I cannot use it to confirm my choice.

  • PERSIS's avatar
    PERSIS
    Newbie
    3 years ago

    I still have this problem. Checked batteries. Turned off the roku prem box and WiFi. You can see the roku pages behind the message (faintly) but you can't get to them. Press OK as requested and nothing happens.

    Please help! 

    • renojim's avatar
      renojim
      Community Streaming Expert
      3 years ago

      PERSIS, what do you mean by "Turned off the roku prem box"?  You can't really turn off a Roku device.  If you have a power button on your remote it doesn't affect the Roku.  Did you physically unplug the power for several seconds and then plug it back in?

  • KHappy's avatar
    KHappy
    Newbie
    2 years ago

    Download the Roku “Remote” app to your phone. Use it as your remote control and it should work. 

    • KHappy's avatar
      KHappy
      Newbie
      2 years ago

      Download the Roku “Remote” app to your phone. Use it as your remote control and it should work.