Forum Discussion

PeteK01's avatar
PeteK01
Channel Surfer
2 years ago
Solved

Stuck at Language selection

Brand new Roku Streaming Stick 4K.  The stick is recognized by the tv and starts to go into setup.  At the screen to choose language, when I hit "ok" for English, I just get the normal Roku sound you get when you press an invalid key.  The remote is paired and controls all other functions of the TV (TCL55 Roku tv).  I've also tried installing on a newer TCL and encounter the same issue.  I've rebooted both the tv and the Roku stick, tried different HDMI port

s/n S0J338G0ERK

 

TV & Player Setup
  • PeteK01's avatar
    PeteK01
    2 years ago

    RESOLVED!  Took the Streaming Stick back and exchanged it for a replacement.  Booted up and configuration proceeded as normal.  

    Just my luck to get a defective product.  Thanks to all.

     

3 Replies

  • PeteK01's avatar
    PeteK01
    Channel Surfer
    2 years ago

    Just for clarity.  The TCL55 Roku TV already has HULU configured via the onboard Roku system and it is working (just slow). The new remote is able to control all functions, so I know the pairing was successful.  I'm trying to configure the Streaming Stick to take advantage of the newer technology for a faster response time.  The TV is 7 years old.

    • renojim's avatar
      renojim
      Community Streaming Expert
      2 years ago

      Are you using the remote that came with the stick?  It kind of sounds like you're trying to use the TV's remote to control the stick.  I wouldn't think the stick's remote would control the TV at all right out of the box.

  • PeteK01's avatar
    PeteK01
    Channel Surfer
    2 years ago

    RESOLVED!  Took the Streaming Stick back and exchanged it for a replacement.  Booted up and configuration proceeded as normal.  

    Just my luck to get a defective product.  Thanks to all.