Forum Discussion

Dublinjt75's avatar
Dublinjt75
Newbie
4 years ago

Strong electronic odor from remote

I have the Roku remote pro rechargeable with audio. I purchased this a few weeks ago. I continually get a strong electronic odor from that remote and only that remote. Has anyone else ever experience...
remotes
sigurdsm's avatar
sigurdsm
Newbie
3 years ago

I too have this remote odor problem with my newly purchased Roku Ultra.  I've only recharged the remote once. It has not been overcharged.  From what I've read, I am concerned.... is this caused from the battery leaking?  Is there a replacement battery?  It's a horrible smell. I hate to pick up the remote.

Roku serial number S0DA229N4PW9

RokuNimfa-C's avatar
RokuNimfa-C
Retired Moderator
3 years ago

Hi sigurdsm, 

Thanks for reaching out to the Roku Community. 

We're sorry to hear about your experience. Our support team is now aware of your issue and will be reaching out to you through email.  Please be ready to receive their correspondence and continue assisting you from there.

We appreciate your patience and understanding as we work toward a resolution.


Regards,
Nimfa

  • DJ1111's avatar
    DJ1111
    Channel Surfer
    3 years ago

    Hi RokuNimfa-C 

    Can someone reach out to me as well? I have 2 of these remotes that sit unused because the smell is so strong...

    If you have rectified this issue, I would love if the money I spent on these Roku products could actually return some value to me. As of now they're unusable.

  • sigurdsm's avatar
    sigurdsm
    Newbie
    3 years ago

    Thank you for the reply.  I also reached out to customer support via chat, as I was not sure if the blog and customer support were tied together.  I provided my mailing details to Yunuz in Customer support.

    • RokuNimfa-C's avatar
      RokuNimfa-C
      Retired Moderator
      3 years ago

      sigurdsm

      Thanks for the information. Great news! We can confirm that they are now working on your request.  

      Please let us know if there is anything else we can assist you with.


      Regards, 
      Nimfa

  • DJ1111's avatar
    DJ1111
    Channel Surfer
    3 years ago

    RokuNimfa-C 

    Please have someone contact me about replacing 2 Voice Remote Pros.

    I'm not seeing a serial number on either remote - please let me know where they're located. I also have the original boxes, which the remotes reside in.

    • RokuNimfa-C's avatar
      RokuNimfa-C
      Retired Moderator
      3 years ago

      Hi DJ1111, 

      Thanks for letting us know. 

      We apologize for the inconvenience this has caused you. We're here to help. Can you please provide the serial numbers of your Roku device paired to your Roku remotes from Settings > System > About? I'll be able to pass it along to our Support team who can assist you further.
      We'll keep an eye on your response. 


      Regards, 
      Nimfa

      • DJ1111's avatar
        DJ1111
        Channel Surfer
        3 years ago

        RokuNimfa-C 

        Sure - I have 7 TVs in my home either with roku built in or using Roku sticks.

        Here’s one of the TVs SNs.

        5S467K095732

        As mentioned I’m not able to use either of the 2 remotes with oder problems.