I have the Roku remote pro rechargeable with audio. I purchased this a few weeks ago. I continually get a strong electronic odor from that remote and only that remote. Has anyone else ever experienced this issue? It is NOT normal to have this odor. Will this odor go away or do I need to use the warranty and get it replaced?
Mine has the same issue. It's a new set up, with a new controller.
It hasn't been charged yet.
Our Voice Remote Pro RC795 also has a strong electronic odor. The odor lingers on our hands. Changing the voice switch from green to black seems to help.
Thanks for the post.
For further assistance, please see RokuMary-F's last post and we will be able to assist you further.
Thanks,
Danny
Are you leaving the remote on the charger after it becomes fully charged? This might be causing the battery to heat up and causing the odor you are noticing. This can also be detrimental to the overall life of a rechargeable battery.
my remote has strong odor also, it should be REPLACED. the odor is overwhelming..
Hi handyman12RB,
Thanks for posting in the Roku Community!
We would like to know how to identify and take a closer look to see how we can help. Can you please provide more information about the remote issue you are experiencing? How long/When has the issue been occurring? Can you please provide the serial number/device Id of your Roku device?
Once we have this information, I'll be able to pass it along to our Support team who can assist you further.
Best regards,
Mary
I've had the same problem now for over a year. I've just given up and wrapped a ziplock bag around it to contain the strong chemical odor. Its unbearable - I can't even wash the smell off of my hands. It makes me wonder what kind of chemicals are seeping into my skin
My remote model is RCS01R
Hi bydand10,
Thanks for following up.
We apologize for the inconvenience you have been experiencing with your Roku remote. The health and safety of our customers are of the utmost importance to us, and we take any concerns about potentially harmful chemicals seriously. Please send us your contact information and the serial number of your device, so we can forward your case to our support team for further assistance. Its serial number or device ID is printed on the bottom or back of the product.
We'll keep an eye on your reply.
Regards,
Nimfa
I have 2 of these remotes, one directly from Roku, and one from Amazon, and they smell so bad they are not even usable.
I have the same issue as others with trying to wash it off my hands. The Oder is very difficult to get off.
They sit in a closet in sealed packaging, the smell makes me ill.
I would love for some executives at Roku to try these and experience what their customers are experiencing.
I guarantee they would not find it acceptable.
Hi Dublinjt75,
Thanks for reaching out to the Roku community!
If this issue is not resolved, please let us know along with any additional information you may have that would be helpful for our team looks into this problem. Kindly include the serial number of your Roku device that is paired with your Roku remote as well as the model of the Roku remote.
Once we have this information, we will be able to assist you further.
Best regards,
Mary
I too have this remote odor problem with my newly purchased Roku Ultra. I've only recharged the remote once. It has not been overcharged. From what I've read, I am concerned.... is this caused from the battery leaking? Is there a replacement battery? It's a horrible smell. I hate to pick up the remote.
Roku serial number S0DA229N4PW9
Hi sigurdsm,
Thanks for reaching out to the Roku Community.
We're sorry to hear about your experience. Our support team is now aware of your issue and will be reaching out to you through email. Please be ready to receive their correspondence and continue assisting you from there.
We appreciate your patience and understanding as we work toward a resolution.
Regards,
Nimfa
