Forum Discussion

Rascal85's avatar
Rascal85
Newbie
9 months ago
Solved

Streaming Stick4K and Voice Remote Setup Pairing Issue

I have tried everything suggested to pair my voice remote with my 4k Stick during the initial setup.  Both are brand new from the original package.  I also have another brand new remote and 4k stick set that also will not pair.  Both have been tried at different TV’s.  

Could I have bad sticks or just bad remotes?

remotes
  • RokuJharra-Q's avatar
    RokuJharra-Q
    9 months ago

    Thank you for joining us here in the Roku Community, Rascal85!

    We understand that you would like to pair your remote to your Roku stick, and we're here to assist you with this.

    Have you tried plugging the Roku stick into a different HDMI port? We highly recommend attempting a factory reset on your Roku device since it is your first time activating it.

    The physical Reset button is located on the back or bottom of your device and is either tactile or pinhole-designed. Once you locate the Reset button and your Roku device is powered on, press and hold the button firmly for about 10 seconds. When the factory reset is complete, an indicator light or status LED will blink rapidly on most Roku devices.

    After performing a factory reset, please attempt to pair your remote by following the steps below:

    • If your voice remote has a pairing button, it will be located either on the back of the remote or under the battery cover. Press and hold the pairing button for 5 seconds, or until you see the status light begin to flash, to put your voice remote into pairing mode.
    • If your voice remote does not have a pairing button, press and hold the Back and Home buttons for 5 seconds or until you see the status light begin to flash.

    For additional information and steps to pair your Roku voice remote to your Roku device, kindly visit our support article here: 

    Hope this helps!

    Thanks,
    Jharra

     

2 Replies

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  • renojim's avatar
    renojim
    Community Streaming Expert
    9 months ago

    Are you using the USB cable with the Wi-Fi module embedded in the cable?  That's what the remote communicates with.

  • RokuJharra-Q's avatar
    RokuJharra-Q
    Retired Moderator
    9 months ago

    Thank you for joining us here in the Roku Community, Rascal85!

    We understand that you would like to pair your remote to your Roku stick, and we're here to assist you with this.

    Have you tried plugging the Roku stick into a different HDMI port? We highly recommend attempting a factory reset on your Roku device since it is your first time activating it.

    The physical Reset button is located on the back or bottom of your device and is either tactile or pinhole-designed. Once you locate the Reset button and your Roku device is powered on, press and hold the button firmly for about 10 seconds. When the factory reset is complete, an indicator light or status LED will blink rapidly on most Roku devices.

    After performing a factory reset, please attempt to pair your remote by following the steps below:

    • If your voice remote has a pairing button, it will be located either on the back of the remote or under the battery cover. Press and hold the pairing button for 5 seconds, or until you see the status light begin to flash, to put your voice remote into pairing mode.
    • If your voice remote does not have a pairing button, press and hold the Back and Home buttons for 5 seconds or until you see the status light begin to flash.

    For additional information and steps to pair your Roku voice remote to your Roku device, kindly visit our support article here: 

    Hope this helps!

    Thanks,
    Jharra