Forum Discussion

chirschk's avatar
chirschk
Reel Rookie
5 years ago
Solved

Streaming stick won't pair with remote

My remote will not pair with the streaming stick (3500). I have changed the batteries, plugged and unplugged the stick multiple times; reset it multiple times. Each time, I arrive at the window "pair your remote"; I hold the pairing button down for 3+ seconds, as asked; the light on the remote flashes, but no connection is established. Any advice will be most appreciated.

pairing remote
remotes
  • RokuDanny-R's avatar
    RokuDanny-R
    5 years ago

    chirschk 

    Thanks for the posts.

    As Tivoburkee mentioned, we no longer offer a replacement remote for the Roku Streaming Stick model 3500. However, we would be happy to see what we can do to help get you back up and running.

    Please feel free to send me a PM with your Roku account email address and the serial number of your Roku device (printed on the side/back of the device) and I'll have our support team reach out directly to assist you further. 

    Thanks,
    Danny

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  • krumdriller's avatar
    krumdriller
    Newbie
    5 years ago

    I had this same problem. Bought two Streamstick + and the first paired with no issue. The second one would not pair with it's remote. Contacted ROKU support after exhausting online solutions. Spent 1 hour with support and the answer was "we will send you a new remote but they are backordered so not sure when you will get it." I continued to look online and found this on resetting the streaming stick. This was a different procedure than anything else I had seen about resetting the stick and it worked. 1. Remove all cables except the power cord (disconnect from the TV). 2. Press AND HOLD the reset button on the Stick for about 20 seconds- more is OK. 3. While holding the reset button, disconnect the power from the Stick. 4. Release the reset button 5. Go through the initial set up as described in the Quick Set up Guide that came with the Stick - plug into HDMI port, plug into power, turn the TV on, select input and add batteries to the remote. For me it then paired automatically. 

  • Tivoburkee's avatar
    Tivoburkee
    Community Streaming Expert
    5 years ago

    Is this the original roku wifi remote included with 3500, or did you buy a newer remote? There are no replacement remotes for 3500, it will not pair with anything but the original remote included with it. Sorry. 

    • chirschk's avatar
      chirschk
      Reel Rookie
      5 years ago

      This is the original remote. It worked fine for a couple years, and then stopped working. Should I order a replacement from Roku?

      • Tivoburkee's avatar
        Tivoburkee
        Community Streaming Expert
        5 years ago

        Sorry but you can not buy a replacement new anywhere. The remote for the 3500 only worked on the 3500 stick, later wifi remote work on all roku going forward. You can try looking for the same model as your remote used on ebay, it would something like rc41? What is your model number of remote?

  • dumbsticknopair's avatar
    dumbsticknopair
    Newbie
    4 years ago

    This piece of garbage device only pairs when it feels like it.  EVERY TIME it gets unplugged it requires a re-pairing, and only pairs when it is in the mood.

    Following these instructions doesn't bleeping work.  Please stop giving them.

    My old Roku works just fine, but I buy a new model and it's trash.  Wtf Roku?

    GARBAGE.