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bumperb's avatar
bumperb
Reel Rookie
5 years ago
Solved

Streaming Stick overheating

Streaming stick keeps overheating, we have added the extender and it is no help.  The TV is cool  and it is over an air conditioning vent so it is getting good air flow.  We have another stick and it does not do this.  Is this a safety issue?

Overheating
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  • RokuDanny-R's avatar
    RokuDanny-R
    5 years ago

    bumperb 

    Thanks for the post.

    Please send me a PM with your Roku account email address, and include the serial number of the Roku device from Settings>System>About along with a summary of the issue you are experiencing. I'll be able to assist you further from there.

     

    Thanks,
    Danny

27 Replies

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  • RokuDanny-R's avatar
    RokuDanny-R
    Retired Moderator
    5 years ago

    bumperb 

    Thanks for the post.

    Please send me a PM with your Roku account email address, and include the serial number of the Roku device from Settings>System>About along with a summary of the issue you are experiencing. I'll be able to assist you further from there.

     

    Thanks,
    Danny

    • Danno777's avatar
      Danno777
      Reel Rookie
      5 years ago

      Is a Roku stick any more likely to overheat if the tv( the stick is plugged into) is left on(powered up) for long periods of time? By long I mean longer than 12-24 hours.

      • bumperb's avatar
        bumperb
        Reel Rookie
        5 years ago

        It is hot even when the TV has been turned off all night. 

    • Evesparadox's avatar
      Evesparadox
      Reel Rookie
      5 years ago

      My stick is overheating all the time. I noticed that the sound was also not syncing to the Actor's lips so I unplug my roku stick, cooled it down plugged it back in and the syncing issue was fixed but then, maybe an hour or 2 the stick is hot again. I can barely pull it off of the TV. To day I repeated the same thing I took the stick out,  cooled it down I put it back in the TV within 15 minutes the stick was hot again. So I have all these subscriptions and now I can't use my stick.

    • Missi5393's avatar
      Missi5393
      Newbie
      4 years ago

      I'm having the same issue, I have my streaming stick plugged into the extender, which is not inside anything (TV is mounted to wall), it is pulled out at least a foot or two and I have placed a fan directly on it. It's not by any kind of heat source. I've had this stick for about 5 months, and this just started happening over the last couple of weeks. It has basically rendered the stick unusable, the tv can be on for 1/2hr or 3 hrs. before the overheating message starts to display and after cooling it down within 15-20 min after being plugged back in it does it again. What can I do?

      • Ello2022's avatar
        Ello2022
        Roku Guru
        4 years ago

        Missi5393  If you bought less then 12 months ago then you can file a warranty claim. If not you would need to replace it 

  • Leighleigh613's avatar
    Leighleigh613
    Newbie
    4 years ago

    I am having the exact same issue, the extender let it go a little longer before overheating, but it is still happening. Hope you find a solution 

    • RokuKariza-D's avatar
      RokuKariza-D
      Retired Moderator
      4 years ago

      Hi Leighleigh613

      Thanks for the post.

      For clarification, are you still getting the overheating message often when you're using your Roku stick? If so, please reply here with the serial number of the affected device. It can be located in Settings > System > About.

      Please keep us posted.

      All the best,
      Kariza

      • Randrac's avatar
        Randrac
        Newbie
        4 years ago

        I am having a similar issue.  I have a Samsung 4K TV with a detached HDMI box that the stick plugs into.  It is not close to a heat source nor the TV (about 5 feet away) yet it repeatedly overheats and/or drops Internet signal when no other device has issues.  Serial # YHOO5F827819

    • Evesparadox's avatar
      Evesparadox
      Reel Rookie
      4 years ago

      Yeah I agree with you it does last a little bit longer but then overheats just like it did before, without the extender. I know that it's getting overheated when the  voices are not in sync with the mouths of the actors.

       

       It is very frustrating to have to unplug the stick and let it cool down about 10 minutes before you start to watch a movie. 

  • LSvagr's avatar
    LSvagr
    Newbie
    3 years ago

    I have had to sticks overheat and break on one of my tv's.  I am not sure what to do at this point because it's too expensive to keep replacing them.