Forum Discussion

caitm's avatar
caitm
Reel Rookie
2 months ago

Streaming stick keeps restarting

My Roku streaming stick has recently gotten stuck in an endless restart loop before it even reaches the menu screen. I have seen posts on here saying it's a power issue, so even though it used to work fine just plugged into USB power from the TV, I have tried switching to external battery packs and tried plugging it into a power strip. The battery pack only gets the same results as the TV, and the power strip (which requires a cable extender bc the one provided is not nearly long enough) shows a "low power" screen with a link to a Roku website page that will not load. I have to assume that the TV is giving enough power since it doesn't cause the "low power" screen, so why am I still experiencing this reboot loop? I can't even get into the menu to change settings or do a factory reset.

7 Replies

  • RokuEmmanuel-D's avatar
    RokuEmmanuel-D
    Community Moderator

    Welcome, caitm​.

    Thanks for sharing!

    We noticed that your Roku streaming Stick keeps rebooting, and we're here to help out!

    Have you tried it on a different TV, and see if there are any changes? Also, could you share the model number of the Roku Streaming Stick so we can check it out?

     Let us know what you find!

    Roku Community Team

    • caitm's avatar
      caitm
      Reel Rookie

      I don't have another TV I can try it on, unfortunately. The model is 3820X2.

      • RokuEmmanuel-D's avatar
        RokuEmmanuel-D
        Community Moderator

        Thanks for responding, caitm​!

        Can you try putting it on a different HDMI port instead and see if that makes any difference?

        Keep us posted!

        Roku Community Team