Streaming Stick HDMI version

Question

Hello,I have a Streaming Stick, the HDMI version, and, when trying to set it up, I'm constantly getting the 011 error code. Is there any way I can solve this?Thanks,Csaba

makaiguy · Answer

DCs22-Error 011 indicates a failure in connecting to the update server.&nbsp; This could indicate a failure to connect to the internet on your end, or a failure at Roku's end.See this help article from Roku: What to do if you see error code 011 (Cannot connect to Roku)

DCs22 · Answer

Hi, thanks for your answer. I found this article, too, and, based on it, I cannot see that Roku has some outage right now. On my end, I also cannot find issues with my internet setup - works just fine with all my other devices.

DCs22 · Answer

I also checked if the security setup on my router would be too advanced for this model of Roku. I enabled a guest network without any security added to it (passwordless access) and in my router's interface I can see that an IP is assigned to the Roku device.

Still an error code 011 is returned.

atc98092 · Answer

There's a trick that has worked for some people when they encounter this error. Why this works we have no idea, but it has been successful. Try connecting your Stick to a different Internet connection, such as a hotspot on your phone. Again, it makes no sense, but it has worked for many users. Once it updates, reconnect to your home network and it should continue to work fine.&nbsp;

DCs22 · Answer

Thanks for the suggestion: tried it with an iPhone hotspot, didn't work. will try it again and additionally from an Android phone, as well.

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Streaming Stick HDMI version

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