Forum Discussion

Kelly15's avatar
Kelly15
Reel Rookie
2 years ago
Solved

streaming stick has no signal

i purchased a streaming stick 4k in july 2023. suddenly last night it stopped working. i’ve tried checking the cables, switching hdmi ports, unplugging roku and router. i’ve tried on another tv as well. cannot find a solution to this issue. 

tv & player wifi
  • RokuArjiemar's avatar
    RokuArjiemar
    2 years ago

    Hello! Jewanda,

    Super excited to have you here in the Roku Community!

    Thanks for reaching out to us about your Roku streaming stick. We're sure we will get your issue resolved positively. 

    • Is this the first time you have experienced this issue?
    • Do you have any other device/s connected to your TV?
    • How are powering your Roku device?

    These are the most common reasons you may not see the picture on your TV:

    1. You have the wrong input (source) selected on your TV

    • Look to see which input you have the Roku player connected; the video connector will be labeled with the input name; e.g. HDMI 1, HDMI 2, AUX, VIDEO IN 1, etc.
    • Look for a button on your TV remote control that says Input, Source, AUX, Video, TV/Video, or something similar. Press this button. Depending on your TV, pressing the button may cycle through available inputs, or it may display a menu with a choice of inputs.
    • If it cycles through the inputs - wait 10 seconds between button presses to allow the TV to detect the video.
    • If a menu is displayed - use the arrow buttons on the TV remote to choose the right input and then press Enter or Select Alternatively, select each input one at a time. Wait 10 seconds between each to allow the TV to detect the video.
    • In both cases, if no video is detected on the input, then the TV will usually show a message such as “No video” or “No signal detected”.

    2. The video cable is not connected properly or the cable is faulty

    3. If you can, try connecting the Roku player to a different television to see if the problem is with your Roku player or the TV.

    4. Enable CEC or disable auto power savings

    For more detailed information about fixing the "No signal issue," visit our Support page here: What to do if you cannot see the picture from your Roku streaming player on your TV

    Please keep us posted on what you find out, and we will be happy to continue assisting you further. We look forward to hearing back from you.

    Thanks,

    Arjiemar

  • RokuJechealR's avatar
    RokuJechealR
    2 years ago

    Hi winpakbob,

    Thanks for keeping us posted!

    It seems you've taken many steps to resolve the issue. Please send us a private message with your Roku account email address and serial number, and we'll continue assisting you from there.

    Meet us there!

    All the best,
    Chel

  • RokuJohnB's avatar
    RokuJohnB
    Community Moderator
    2 years ago

    Hi Kelly15,

    Welcome to the Roku Community!

    We will be more than happy to assist you with the Roku streaming stick 4K issue since it stopped working. Please be advised that you may need to ensure that your power cable is connected properly and plugged in. If it still won't turn on, remove the power cable for five seconds, and then plug it back in. If that fails, then you will have to reset your Roku device using the reset button.

    You can also check out this support article here on how to system restart or factory reset your Roku streaming device.

    Please keep us posted on what you find out.

    All the best,

    John

    • Kelly15's avatar
      Kelly15
      Reel Rookie
      2 years ago

      hi John - thanks for the response. i am unable to factory restart my roku and it appears the issue is my tv isn’t recognizing the device in either hdmi port. when i navigate to the source on my tv it doesn’t recognize the device at all. 

       

      kelly 

      • RokuJohnB's avatar
        RokuJohnB
        Community Moderator
        2 years ago

        Hi Kelly15,

        Thank you for keeping us posted!

        You seem to have taken a ton of fantastic troubleshooting steps. No worries! We will be glad to assist you further. Please try to use a different HDMI connector, and let's try to see if that fixes the issue. In addition, how are you powering your Roku device?

        We look forward to hearing from you soon.

        Thanks,

        John

  • Hrothenberger00's avatar
    Hrothenberger00
    Newbie
    2 years ago

    I have the identical situation with a Roku Streaming 4K+ device. Read and performed all the recommendations and steps. Get the bouncing ROKU that eventually goes away. I do not an extender and a have a LG TV. The unit stopped working Monday night, 11/20/2023.

    • RokuJohnB's avatar
      RokuJohnB
      Community Moderator
      2 years ago

      Hi Hrothenberger00,

      Welcome to the Roku Community!

      For us to proceed with the appropriate action to resolve this, could you please send us a private message with your current shipping address and phone number?
      To send a private message:

      1. Sign in to the community.
      2. Click the message count or envelope icon to go to your Private Messages Inbox.
      3. Click Compose New Message.
      4. Enter the recipient's name in the Send to area.
      5. Note: Depending on your role in the community, you might be able to send a message to a group of users based on their role or rank in the community. If so, you can choose a role or a rank.
      6. Enter the subject for the message in the Message Subject area.
      7. Type the reply in the Message Body editor.
      8. Click Send Message.
      9. You can look for the messages you've sent in the Sent tab.

      To learn more about how to send a private message, click this Community link: Help - Roku Community

      Thanks,

      John

      • Ihatetech13's avatar
        Ihatetech13
        Reel Rookie
        2 years ago

        This just suddenly happened with our streaming stick 4k this evening. We’ve had this device for about a year, plugged in and connected with no issues. Suddenly we get an error screen saying our Roku device has no power and needs to be plugged in. I’ve checked the connections. If i wiggle the cords it connects for a second and i can see the home screen and then back to no power warning screen or just black screen. 

  • Jewanda's avatar
    Jewanda
    Reel Rookie
    2 years ago

    I have also had the same issue. I purchased my 4k streaming stick fall of 2023. It has been working all day and suddenly stopped. I’ve done everything in this thread and it is still not working. The remote still turns my to on and off and the Roku stick is receiving power. The Roku Home Screen comes on for about a minute and then immediately disconnects. 

    • RokuJohnB's avatar
      RokuJohnB
      Community Moderator
      2 years ago

      Hi Jewanda,

      Greetings from the Roku Community!
      We want to investigate this issue that you're having with the Roku streaming stick. Could you elaborate on the troubleshooting steps that you have taken so far?

      With detailed information, we will be able to assist you further.

      Thanks,

      John

      • Jewanda's avatar
        Jewanda
        Reel Rookie
        2 years ago

        I have unplugged the streaming stick, factory reset it, attempted to repair the remote to the stick, and changed the usb port. Nothing has helped