Forum Discussion

anime_ted's avatar
anime_ted
Channel Surfer
11 months ago

Streaming Stick+ can connect to network but gives error 003

On its initial boot, my 3810X Streaming Stick+ is connecting to the Internet, failing to update, and returning error 003. The device will not bypass the update so it is unusable.

I have attempted to connect the device using three different known-good access points, including a hotspot.

I have some network knowledge and tools, and have looked at the unencrypted network traffic from the device. It is connecting to the Internet and is contacting Roku's servers. I can see that the device is sending requests to these servers and receiving responses saying access is forbidden or denied.

Anyone have any similar experience? The developer channel says this device is still eligible for updates.

tv & player wifi

8 Replies

  • HDMIGuy's avatar
    HDMIGuy
    Roku Guru
    11 months ago

    anime_ted I would try a factory reset of the device.  Should be a button or pin hole in the stick for a factory reset.

    • anime_ted's avatar
      anime_ted
      Channel Surfer
      11 months ago

      HDMIGuy Thanks for the quick response. I forgot to mention that I did also reset the device. I'm pretty sure that worked because I had to re-select my Wi-Fi access point and enter the credentials again. Unfortunately the device still would not update.

      • AvsGunnar's avatar
        AvsGunnar
        Community Streaming Expert
        11 months ago

        anime_ted 

        It is a bit curious that the hotspot did not work for you.

        If using both your network and the hotspot failed, would seem that the server you are attempting to is having trouble recognizing the device. (as a valid connection, or the update server for your device may be having a temporary issue).

        You indicated you thought the Factory Reset was successful because you had to re-enter network credentials.  A successful factory reset should have taken you back to the default "welcome/get started" screen prompting you to setup and activate the device. (ie. enter your email address).  Just use the same email address you originally used when you set up the Roku device if you need to retain your channels and any subscriptions.

        If you do not have anything that necessarily has to be saved, you can also try using a new email address in order to create a new Roku account for your device.

        In either case, make sure you disable any VPNs or any network blocks to Roku services (ie. any ad blockers or blocking cloudfront/cloudservices) before proceeding with the setup/activation of the Roku device.

        ----

        Try performing another Factory Reset (press and hold the Reset button on the 3810 for 30+ seconds.)  You can also factory reset by going to Settings/System/Advanced System Settings/Factory Reset.