Forum Discussion

dtwdcaordatl's avatar
dtwdcaordatl
Reel Rookie
7 months ago

Streaming Stick 4K shows a black screen with Dolby Vision content.

I've been using a Streaming Stick 4K (3820R2) with a Hisense 55U8K for about a year with zero issues, until about two weeks ago. Lately, when I play Dolby Vision content on any app, the screen will g...
tv & player features
RokuEmmanuel-D's avatar
RokuEmmanuel-D
Community Moderator
2 months ago

Hey there! damonennis​ 

I understand it's still happening. To help us investigate further, can you please share the latest software version of the Roku device?

Let us know when you can!

Roku Community Team

damonennis's avatar
damonennis
Channel Surfer
2 months ago

Hi! Thank you for engaging. I have version 14.6

  • damonennis's avatar
    damonennis
    Channel Surfer
    5 days ago

    Hi all. Any news on this?

    • RokuEmmanuel-D's avatar
      RokuEmmanuel-D
      Community Moderator
      5 days ago

      Thanks for following up! damonennis​ 

      We noticed that you're still experiencing. Just to clarify, is this only happening on Netflix? Could you share the troubleshooting steps you have tried so far?

      Roku Community Team

      • damonennis's avatar
        damonennis
        Channel Surfer
        4 days ago

        Hi. This happens on all streaming channels for me. But only once a week or so. I have tried different HDMI cables - no change