Forum Discussion

dtwdcaordatl's avatar
dtwdcaordatl
Reel Rookie
7 months ago

Streaming Stick 4K shows a black screen with Dolby Vision content.

I've been using a Streaming Stick 4K (3820R2) with a Hisense 55U8K for about a year with zero issues, until about two weeks ago. Lately, when I play Dolby Vision content on any app, the screen will g...
tv & player features
damonennis's avatar
damonennis
Channel Surfer
2 months ago

I re-enabled Dolby Vision this week in the hopes that a middle ware update fixed things. Same problem. Black screen with audio on Netflix. Any update on a firmware fix?

Thank you!

RokuEmmanuel-D's avatar
RokuEmmanuel-D
Community Moderator
2 months ago

Hey there! damonennis​ 

I understand it's still happening. To help us investigate further, can you please share the latest software version of the Roku device?

Let us know when you can!

Roku Community Team

  • damonennis's avatar
    damonennis
    Channel Surfer
    2 months ago

    Hi! Thank you for engaging. I have version 14.6

    • damonennis's avatar
      damonennis
      Channel Surfer
      5 days ago

      Hi all. Any news on this?

      • RokuEmmanuel-D's avatar
        RokuEmmanuel-D
        Community Moderator
        5 days ago

        Thanks for following up! damonennis​ 

        We noticed that you're still experiencing. Just to clarify, is this only happening on Netflix? Could you share the troubleshooting steps you have tried so far?

        Roku Community Team