Forum Discussion

Eyegor's avatar
Eyegor
Newbie
3 years ago

Streaming stick 4k: hotel/dorm function not working

I have a new streaming stick for k, software version 11.5.0. when trying to connect to the hotels Wi-Fi, one of the following two things happens: 1. It pretends it's connected and goes back to the p...
tv & player wifi
RokuDanny-R's avatar
RokuDanny-R
Retired Moderator
3 years ago

Eyegor 

Thanks for the post.

Can you please provide us with the following information:

  • serial number of your Roku device from Settings>System>About
  • hotel you are experiencing this issue with

Once we have this information, we will be able to pass it along to the appropriate Roku team to investigate further.


Thanks,
Danny